Funeral Arranger

Co-op • Wilkes-Barre, PA

6d

About The Position

Join Co-op’s friendly Funeralcare team to help families arrange meaningful farewells. No previous funeral-industry experience is required; full training and ongoing support are provided. The role involves assisting clients in person and over the phone, maintaining a professional and welcoming funeral-home environment, managing arrangements and records using digital systems, and supporting the care and preparation of the deceased. Funeralcare duties may involve direct physical contact with the deceased, including preparation, transportation, and personal care, carried out with dignity and in accordance with health and safety standards. The role is part time, 15 hours per week, Monday to Friday from 1pm to 4pm, in Street, BA16 0NH. Pay is £13.47 per hour plus benefits.

Requirements

• Good written and verbal communication skills for interacting with clients and colleagues.
• Confidence with numbers and basic calculations, including cash handling, discounts, data entry, and invoicing.
• Attention to detail and accuracy, with adherence to regulatory policies and processes.
• Good IT skills and ability to use computers, tablets, smartphones, printers, and other systems, and learn new applications.
• A commitment to delivering good service and building relationships.
• Empathy, discretion, and care.
• Ability to perform physical duties such as moving coffins; appropriate training and equipment will be provided.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arrange family visits, and answer questions.
• Keep the funeral home, inside and out, clean, safe, and welcoming; report and record maintenance issues. There may be times when working alone in the branch.
• Use digital systems and devices to accurately manage client documentation, funeral arrangements, and invoicing.
• Refer regulated work, including selling and informing clients about funeral plans, to Funeral Plan Arrangers.
• Assist with manual handling of coffins and care and preparation of the deceased, including preparing for viewings, moving the deceased, and other general duties.
• Update client-management applications with accurate and timely information.

Benefits

• 30% off Co-op branded products and 10% off other brands in Co-op food stores, plus discounts on other Co-op products and services.
• 23 days’ holiday, pro rata and rising with service.
• Pension with up to 10% employer contributions.
• Employee Assistance Programme with confidential support available 24 hours a day.
• Access to a virtual GP and free eye tests.
• Career development opportunities, including apprenticeships.
• Supportive team and the opportunity to make a difference in the community.
• Access to Stream, a money-management app that provides access to a percentage of pay as it is earned.
• Full training and ongoing support.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed