Funeral Arranger

Service Corporation International • Canóvanas, PR

6d

About The Position

The Funeral Arranger serves client families during funerals, visitations, and interment, helping implement choices made by families or their legal representatives regarding funeral services, final disposition, and memorialization. The role provides compassionate, exemplary customer service following a loss and ensures family needs are met directly or through appropriately licensed individuals.

The position arranges, conducts, and directs bereavement rites; supports funeral services and associated logistics; provides aftercare when the Family Service Counselor is absent; and completes service-related documentation and online entries. It also includes general office duties and assistance with maintaining vehicles, facilities, and property, receiving supplies, and ensuring refreshments are available where permitted by law.

Requirements

• High school diploma or equivalent.
• At least 3 years of related experience as a Funeral Assistant.
• Current state- or province-issued driver's license with an acceptable driving record.
• Basic knowledge of customs of religious and fraternal organizations.
• Knowledge of computers and some software, including Microsoft Office Suite.
• High level of compassion and integrity.
• Good communication skills.
• Problem-solving skills.
• Ability to multitask and set priorities.
• Detail-oriented.

Responsibilities

• Arrange, conduct, and direct funeral and memorial ceremonies in a professional, organized, and caring manner consistent with company policies and procedures.
• Confirm authorization to proceed with service arrangements.
• Inform client families about available veteran recognition and services and ensure selected services are delivered.
• Assist with funeral services, including parking coordination, ushering, driving funeral vehicles, assisting at chapel, church, and cemetery services, delivering flowers and other items, and setting up and removing chairs.
• Provide aftercare in the absence of a Family Service Counselor, including delivery of documentation, stationery, information about insurance, health benefits and pensions, and pre-arrangement information for next of kin.
• Share potential pre-need referrals with Family Service Counselors.
• Follow applicable professional, municipal, state or provincial, and federal licensing requirements, rules, and regulations.
• Prepare and accurately complete documents and online entries related to services, cremations, and maintenance.
• Assist with general office duties, including answering phones and preparing reports as necessary.
• Assist with maintenance of vehicles, the facility, and property.
• Receive caskets and other funeral home supplies and place them into inventory.
• Ensure refreshments are available where allowed by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED