Lead Funeral Arranger - Queen of Heaven Mortuary

Archdiocese of Los Angeles•Industry, CA

2d•Onsite

About The Position

The Lead Funeral Arranger works under the general supervision of the location manager to help organize, coordinate, execute, and assist in managing Catholic mortuary activities. The role may also help maintain harmonious interaction between Sales, Mortuary, and Cemetery personnel. Responsibilities vary with mortuary caseload, workforce size, and whether the mortuary has a care center. Employees represent the Roman Catholic Church and are expected to conduct themselves in accordance with its goals and mission. Mortuary managers need a comprehensive understanding of the guidelines provided by the Order of Christian Funerals. The position oversees mortuary resources and day-to-day operations; coordinates service activities with religious coordinators and cemetery and mortuary arrangers; supports families before, during, and after funeral services; and helps ensure a high level of patron service. It also involves arranging and directing bereavement rites, maintaining records and facilities, supporting staff development, and ensuring compliance with applicable licensing requirements and regulations.

Requirements

Active member of a Catholic faith community.
At least 5 years of related experience, such as experience as a Funeral Director or experience in business management, office administration, and supervision.
Bilingual in English and Spanish.
Knowledge of successful management, supervision, and training principles and practices.
Knowledge of Archdiocese organization, objectives, and policies.
Knowledge of computers and software, including Microsoft Office Suite.
Knowledge of office and business technology, including printers, fax machines, and telephones.
Ability to coordinate and supervise diverse activities concurrently.
Ability to build and maintain relationships using tact, courtesy, and diplomacy.
Ability to communicate and relate effectively to others in written and oral form.
Ability to ensure compliance with established cemetery policies, regulations, directives, and requirements.
Availability to work weekends and evenings.
Ability to sit, stand, and walk, including walking cemetery grounds; bend, stoop, twist, kneel, and crouch intermittently; perform frequent finger, wrist, hand, and arm movements; lift varying amounts of weight as needed; and file and retrieve documents from five-foot-high, four-drawer cabinets, including reaching above shoulder height or crouching.

Nice To Haves

Associate or bachelor’s degree from an accredited college or university in Business Administration.
Mortuary management experience.
Knowledge of mortuary operations.

Responsibilities

Oversee the management of resources and day-to-day operations of mortuary I, II, or III.
Coordinate with religious coordinators, cemetery arrangers, and mortuary arrangers to schedule, conduct, and support services and special events.
Develop and maintain a positive environment to ensure service exceeds patrons’ expectations.
Review standard operating procedures and identify and report opportunities to improve patron satisfaction.
Inspect facilities and grounds to ensure they are properly prepared, secured, and maintained.
Help oversee mortuary data entry, recordkeeping, retention, and archiving.
Attend and participate in management meetings, training sessions, and group activities as directed.
Serve client families during funeral visitations and interment, provide customer service following a loss, and assist with caring for the deceased respectfully.
Provide personalized and professional service and assist with implementing family or legal representative choices concerning the funeral, final disposition, and memorialization, ensuring needs are met directly or through appropriately licensed individuals.
Arrange, conduct, and direct funeral and memorial ceremonies in a professional, organized, and caring manner consistent with policies and procedures.
Build community, religious, and other organizational involvement to retain heritage and grow market share.
Provide aftercare when a Family Service Counselor is absent, including delivering documentation and stationery and providing information about insurance, health benefits, pensions, and prearrangement for next of kin.
Ensure adherence to applicable professional, municipal, state, and federal licensing authorities, rules, and regulations.
Prepare documents related to services, cremations, maintenance, and other data entry accurately.
Assist with office duties, including answering phones and preparing reports as needed.
Assist with maintenance of vehicles, facilities, and property.
Receive caskets and other funeral home supplies and place them into inventory.
Address and resolve customer service issues in a timely manner.
Perform service and client relations activities and other duties as assigned.
Coach, mentor, and develop direct reports and staff.
Take loved ones into the mortuary’s care from the place of passing.
Assist in making loved ones presentable for services.
Help direct reports set and achieve personal career goals.