Lead Front Desk Specialist

Gravity Haus•Steamboat Springs, CO

About The Position

The Lead Haus Experience Specialist delivers guest and member experiences at Gravity Haus through front desk hospitality, café and beverage service, and community engagement. The role provides on-shift leadership to the Haus Experience team and supports daily coordination of front desk and front-of-house areas, maintaining consistent service across guest check-in, member engagement, and food and beverage service. The Lead guides teammates during shifts and helps connect operational teams to provide a seamless, welcoming experience. The position includes guest check-in and checkout, reservation and billing support, room and guest-request coordination, food and beverage service, membership engagement, and event support. It also helps maintain service standards, operational readiness, and communication across front desk, food and beverage, housekeeping, and operations teams.

Requirements

Previous hospitality, hotel front desk, café, or restaurant experience is preferred.
Experience with POS systems and hotel PMS platforms is preferred.
Strong guest-service mindset and ability to create memorable experiences.
Ability to multitask across multiple service areas in a fast-paced environment.
Strong communication and teamwork skills.
Leadership ability and willingness to guide team members during shifts.
Ability to stand for extended periods.
Ability to lift up to 50 lbs occasionally.
Flexibility to work weekends, holidays, and varying shifts as needed.

Nice To Haves

Previous hospitality, hotel front desk, café, or restaurant experience.
Experience working with POS systems and hotel PMS platforms.

Responsibilities

Provide warm, anticipatory service to members and guests.
Check guests in and out using the property management system, and help resolve billing issues and guest concerns.
Manage room blocking, bedding preferences, guest requests, room keys, and property orientations.
Communicate with guests and members using Canary messaging software.
Assist with pre-arrival planning, itinerary support, and reservation inquiries from direct guests and partner channels.
Maintain awareness of Gravity Haus initiatives, offerings, and membership benefits.
Take food and beverage orders using the POS system for Terrain Taco and Unravel Coffee.
Prepare coffee, espresso, tea, cocktails, and other beverages according to applicable standards and recipes.
Maintain knowledge of menu items and ingredients, and promote offerings to guests and members.
Handle cash and credit card transactions according to company procedures.
Assist with stocking, organization, and cleanliness of front-of-house service areas.
Build relationships with members and guests, educate them about membership offerings, and support personalized experiences and itineraries.
Help new members connect with the community and encourage use of member amenities and programming.
Create meaningful “Powerful Moments” to support guest loyalty and membership engagement.
Collaborate with management and events teams on programming and member engagement.
Assist with event preparation and operational support, coordinate with relevant teams and vendors, and promote local events.
Help ensure consistent execution of service standards across the Haus Experience team.
Serve as a teammate point of contact during shifts and help coordinate daily front desk and service operations.
Communicate across departments to support smooth guest experiences.
Support inventory awareness and operational readiness across service areas.
Help coordinate between front desk, food and beverage, housekeeping, and operations teams.

Benefits

Part-time team member benefits vary.
Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership with adventure perks such as discounted stays, gear rentals, and wellness programming.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume