Lead Front Desk

US Foot & Ankle Specialists•Salisbury, MD

14h

About The Position

The Medical Front Desk Lead provides essential support and administrative services to the office, physicians, and patients in a fast-paced clinical environment. The role primarily focuses on supervising front desk team members to ensure smooth operations, excellent patient service, and consistent guest satisfaction. The position trains and supports front desk staff, manages staffing and supplies, assists with patient scheduling and registration, supports patient flow, and maintains patient and office records. It also involves collecting payments, verifying insurance eligibility and referrals, coordinating follow-up appointments, preparing daily reports, and maintaining office inventory and equipment. Frequent travel between office locations may be necessary.

Requirements

2–5 years of lead administrative support experience in a medical setting.
Strong knowledge of health insurance, pre-authorizations, insurance verification, medical terminology, CPT codes, and ICD-9 codes.
Excellent customer service and communication skills.
Ability to work in a fast-paced, high-demand environment.
Team-oriented, flexible, and willing to learn.
Proven ability to multitask, work under pressure, and maintain attention to detail.
Must uphold HIPAA compliance at all times.
Sound judgment and discretion.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems.
Ability to establish and maintain effective relationships with patients, staff, and the public.
High school diploma.
Frequent travel between office locations may be necessary.

Responsibilities

Train new front desk staff and ensure consistent training on updated procedures.
Assist in interviewing and onboarding new Front Desk team members.
Manage front desk staffing to ensure adequate coverage.
Oversee office supply inventory and delegate or perform ordering as needed.
Support annual performance evaluations for Front Desk staff.
Maintain cleanliness and functionality of the front desk area.
Greet and assist patients upon arrival, answer questions, and address concerns.
Schedule appointments and manage multiple physician calendars.
Register new patients and update existing demographic and insurance information.
Support patient flow by notifying providers of arrivals and managing delays.
Maintain and update patient records, including data entry, faxing, and scanning.
Collect payments, including copays, deductibles, coinsurance, and balances, and sell OTC items.
Verify insurance eligibility and referrals for upcoming appointments.
Maintain records for orthotics received and coordinate follow-up appointments.
Prepare daily reports and deposit slips, and upload documentation to shared files.
Ensure accounts receivable/payable changes are updated accurately in records.
Maintain office inventory and equipment, and coordinate service and repairs.