Lead Front Desk
About The Position
Familia Dental’s Fort Wayne Coldwater office is hiring a full-time Lead Front Desk Receptionist. The role supports effective and efficient patient check-in, insurance eligibility verification, appointment confirmation or rescheduling, and payment collection. The Lead Dental Receptionist also supervises and trains subordinate dental receptionists. Familia Dental was established in 2008 and emphasizes quality, honesty, compassionate care, community outreach, and internal growth. The position works in a fast-paced, patient-focused environment and follows company procedures, HIPAA requirements, applicable state and federal OSHA laws, and safety standards. The schedule offers 30–40 hours per week across four or more days, with full shifts of 8–10 hours. Working hours fall between 8:30 a.m. and 6:30 p.m. Monday through Friday and 8:30 a.m. and 4:30 p.m. Saturday. Saturday availability is required when needed.
Requirements
- Excellent customer or patient service and verbal communication skills.
- Ability to read, write, speak, and understand information and effectively present it one-on-one with patients.
- Ability to apply common-sense understanding to carry out detailed written or verbal instructions.
- Basic computer knowledge.
- Ability to work in a fast-paced, patient-focused environment.
- Strong organizational skills and attention to detail.
- Interpersonal and listening skills.
- Previous dental office experience is preferred but not required.
- Availability to work four or more days per week, 30–40 hours per week, including Saturdays when needed, and full shifts of 8–10 hours.
Nice To Haves
- Experience with dental management software.
- Previous dental office experience.
Responsibilities
- Greet and check in patients.
- Answer phones and schedule appointments.
- Maintain patient accounts and records.
- Understand and follow insurance plan rules and protocols.
- Verify patients’ insurance eligibility.
- Collect payments for services provided.
- Submit claims to insurance companies.
- Supervise and train subordinate dental receptionists.
- Ensure record-keeping requirements are completed fully and accurately.
- Notify the Office Manager of equipment problems or general safety concerns.
- Attend and participate in morning huddles, chart reviews, and regular office meetings.
- Follow company policies and procedures, HIPAA regulations, applicable state and federal OSHA laws, safety standards, and confidentiality requirements.
- Listen to patients and other healthcare workers, respond sensitively to patients’ emotions, and follow directions from a dentist or supervisor.
- Perform other tasks as assigned.
Benefits
- Health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid holidays and time off.
- Access to financial advisors.
- Basic life and AD&D insurance.
- Voluntary life insurance.
- Voluntary short-term and long-term disability.
- On-demand pay, allowing employees to receive a portion of their check before payday.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
