Lead Front Desk

Hilton Garden Inn Arcadia•Arcadia, CA

10d•$19 - $21

About The Position

The Front Desk Lead assists in supervising the day-to-day operations of front desks and reception areas. The role supports staff, oversees guest services and administrative duties, and helps resolve customer concerns. The position handles guest arrivals and departures, reservations, payments, room readiness coordination, reports, shift records, cash balancing, and food and beverage inventory and ordering.

Requirements

Hotel Front Desk experience.
Knowledge of the OPERA reservation system.
Ability to communicate effectively through spoken and written means.
Windows knowledge.
Outgoing, friendly, positive, and upbeat demeanor; willing to go the extra mile to ensure guest satisfaction.
Team-minded.
Ability to stand for 8 hours at a time.
Ability to lift 20 lb on occasion.
Set schedule with availability to pick up extra shifts.
High school diploma or equivalent.

Responsibilities

Assist staff with expediting problem payments, such as credit card processing issues.
Follow up with guests regarding their satisfaction with guest-related issues.
Process guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Process payments including room charges, cash, checks, debit cards, and credit cards.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Process check-outs, including resolving late and disputed charges.
Answer, record, and process guest calls, messages, requests, questions, and concerns.
Coordinate with Housekeeping to track room readiness for check-in.
Run daily arrival and departure reports, identify special requests, and check reports for accuracy.
Cash guests' personal checks and traveler's checks.
Review shift logs and daily memo books, and document pertinent information in logbooks.
Count the bank at the beginning and end of the shift.
Balance and drop receipts according to Accounting specifications.
Assist with food and beverage inventory and ordering.