Lead Front Desk

Familia Dental | Fort Wayne, IN - Coldwater•Fort Wayne, IN

9d•Onsite

About The Position

Familia Dental is seeking a dedicated, outgoing Lead Front Desk Receptionist for its Fort Wayne Coldwater office. The position checks in patients, verifies insurance eligibility, confirms or reschedules appointments, and collects payments for services. The Lead Dental Receptionist also supervises and trains subordinate dental receptionists. Familia Dental, established in 2008, emphasizes quality, honesty, and care, and promotes community outreach and internal growth. The role requires excellent patient service and communication, organization, attention to detail, and the ability to work in a fast-paced, patient-focused environment. The schedule is 4 or more days per week, 30–40 hours per week, with full shifts of 8–10 hours. Working hours fall between 8:30 a.m. and 6:30 p.m. Monday through Friday and 8:30 a.m. and 4:30 p.m. Saturday; Saturday availability is required when needed.

Requirements

Excellent customer or patient service and verbal communication skills.
Ability to read, write, speak, and understand information and present it effectively one-on-one with patients.
Ability to apply common-sense understanding to carry out detailed written or verbal instructions.
Basic computer knowledge.
Ability to work in a fast-paced, patient-focused environment.
Organizational skills and attention to detail.
Interpersonal and listening skills.
Patience and sensitivity to patient emotions.
Availability to work Saturdays when needed.

Nice To Haves

Experience with dental management software is preferred.
Previous dental office experience is preferred but not required.

Responsibilities

Greet and check in patients.
Answer phones and schedule appointments.
Maintain patient accounts and records.
Understand insurance plan rules and protocols and follow them.
Listen to patients and other healthcare workers and follow directions from a dentist or supervisor.
Verify patients’ insurance.
Ensure all record-keeping requirements are completed fully and accurately.
Submit claims to insurance companies.
Notify the Office Manager of equipment trouble or general safety concerns.
Attend and participate in morning huddles, chart reviews, and regular office meetings.
Follow company policies and procedures.
Follow HIPAA regulations, state and federal OSHA laws, and safety standards, and maintain confidentiality.
Supervise and train subordinate dental receptionists.
Perform other tasks as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) retirement plan
Paid holidays and time off
Access to financial advisors
Basic life and AD&D insurance
Voluntary life insurance
Voluntary short-term and long-term disability
On-demand pay, allowing employees to receive a portion of their check before payday