Front Desk Lead

POWDR • Death Valley, CA

11d • Onsite

About The Position

The Front Desk Lead supports the Lodging Manager in maintaining a welcoming and friendly front desk environment for guests and team members at Stovepipe Wells, a resort inside Death Valley National Park. The role oversees night audit procedures, assists with reservations and guest inquiries, helps resolve lodging issues when the Lodging Manager is absent, and supports team scheduling and operational continuity. The Front Desk Lead also helps ensure current guest information is available and that front desk procedures, safety practices, and environmental and quality program requirements are followed. The position is full-time and year-round, with weekend and holiday availability required as business needs dictate. It may involve standing for extended periods.

Requirements

• Availability to work weekends and holidays as business needs dictate.
• Ability to stand for extended periods and perform the essential functions of the job, with or without reasonable accommodations.
• Understand and follow ESQ procedures related to job duties.
• Work with a safety-first attitude.
• Minimize environmental impact at work and while living onsite.
• Treat customers, coworkers, leadership teams, and internal guests with respect and project a hospitable service atmosphere.
• Maintain a neat, clean, and well-groomed appearance.
• Report defective, damaged, or lost personal protective equipment (PPE), or equipment that does not fit properly, to the manager.

Responsibilities

• Assist the Lodging Manager in ensuring a welcoming, friendly environment at the front desk for guests and team members.
• Oversee night audit procedures.
• Answer phones, handle reservations, and respond to guest inquiries.
• Resolve lodging-related issues in the Lodging Manager’s absence.
• Assist the Lodging Manager with team member scheduling.
• Provide guests with information about local points of interest and services in and around Death Valley National Park, including eateries, sundries, refreshments, tourist attractions, and local events.
• Ensure current information about weather, road conditions, night-sky viewing, and other relevant topics is posted daily.
• Observe activities requiring immediate attention and notify the manager on duty when problems arise.
• Document team member issues and manage them according to policy and procedure.
• Promote an enjoyable team member experience by bringing positivity and fun to daily operations.
• Ensure the front desk team follows checklists and other procedures as directed by the Lodging Manager.
• Learn and demonstrate ISO/ESQ program, environmental, safety, and quality roles, responsibilities, and requirements.
• Maintain a flexible schedule and provide coverage support as needed, in coordination with management, to ensure operational continuity.

Benefits

• Optional onsite RV space available at no cost.
• Employee Dining Room available at no cost during designated breakfast, lunch, and dinner meal periods.
• Retail discounts on apparel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed