Front Desk Lead

NFC Amenity Management • Boston, MA

3d

About The Position

The Front Desk Lead oversees front desk service and supports the Area Director with daily operations, staff training, and coverage. The role is an overnight position scheduled 11 p.m.–7 a.m., Wednesday through Sunday, and pays $20.00 per hour. The Lead helps ensure clients and guests receive a professional, friendly welcome and farewell across shifts, maintains a clean and tidy concierge desk, and communicates operational needs and updates to the Area Director and/or Property Manager. Duties include reviewing shift documentation and procedures, assisting with scheduled callouts, and covering extra shifts when no trained associates are available. The role also involves sharing suggestions to improve the property and communicating uniform and equipment needs.

Requirements

• Must be legally allowed to work in the United States.
• Qualities and skills sought include front desk management, hospitality management, an outgoing personality, teamwork, mentoring, attention to detail, proactivity, scheduling accuracy, training and teaching others, client relationship skills, and financial management.

Responsibilities

• Stay informed about local happenings, events, and offerings.
• Maintain open communication with the Area Director about operations and high-level matters.
• Keep the concierge desk tidy and clean.
• Review daily shift notes, shift checklists, overnight reports, package audits, and other implemented procedures.
• Ensure clients and guests receive a warm welcome and fond farewell across all shifts, with professional and friendly service.
• Assist the Area Director with scheduled callouts and cover extra shifts if no trained associates are identified.
• Communicate uniform needs to the Area Director.
• Promptly report equipment malfunctions or needs to the Area Director and/or Property Manager.
• Support the Area Director in effectively training staff.
• Contribute suggestions for enhancing the property.

Benefits

• Paid time off, starting on the first day.
• Health, vision, and dental insurance options for qualifying employees in applicable areas.
• Weekly pay.
• Paid training.
• Employee discounts and other benefits.
• Cell phone and other reimbursements for some applicable positions.
• State-required healthcare benefits for qualifying employees in applicable areas.
• Career development and training courses through NFC University.
• Short-term disability income for qualifying employees in applicable areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed