Lead Front Desk Specialist

Gravity Haus • Steamboat Springs, CO

4d • $22 - $24

About The Position

The Lead Haus Experience Specialist delivers exceptional guest and member experiences at Gravity Haus through front desk hospitality, café and beverage service, community engagement, and on-shift leadership. The role supports daily coordination of front desk and front-of-house experience areas, maintains consistent service standards across guest check-in, member engagement, and food and beverage service, and guides teammates during shifts to provide a seamless, welcoming experience.

The position also supports community and membership engagement, events and programming, and coordination across front desk, food and beverage, housekeeping, and operations teams.

Requirements

• Strong guest service mindset and ability to create memorable experiences.
• Ability to multitask and work across multiple service areas in a fast-paced environment.
• Strong communication and teamwork skills.
• Leadership ability and willingness to guide team members during shifts.
• Ability to stand for extended periods.
• Ability to lift up to 50 lbs occasionally.
• Flexibility to work weekends, holidays, and varying shifts as needed.

Nice To Haves

• Previous hospitality, hotel front desk, café, or restaurant experience.
• Experience working with POS systems and hotel PMS platforms.

Responsibilities

• Provide warm, anticipatory service to members and guests, creating personalized and memorable experiences.
• Check guests in and out using the property management system (PMS), resolving billing issues and guest concerns as needed.
• Manage room blocking, bedding preferences, and guest requests.
• Make room keys and orient arriving guests to the property.
• Communicate with guests and members using Canary messaging software.
• Assist with pre-arrival planning and itinerary support.
• Respond to reservation inquiries from direct guests and partner channels.
• Maintain awareness of Gravity Haus initiatives, offerings, and membership benefits.
• Take food and beverage orders using the POS system for Terrain Taco and Unravel Coffee.
• Prepare espresso drinks, coffee beverages, and tea according to Unravel Coffee standards.
• Mix cocktails and beverages according to Terrain Taco recipes and bartending standards.
• Maintain menu knowledge and promote offerings to guests and members.
• Handle cash and credit card transactions according to company procedures.
• Assist with stocking, organization, and cleanliness of front-of-house service areas.
• Cultivate relationships with members and guests to foster community and loyalty.
• Educate guests on Gravity Haus membership offerings and benefits.
• Create personalized experiences and itineraries for visiting Gravity Haus members.
• Help guide new members into the community and encourage use of member amenities and programming.
• Create meaningful “Powerful Moments” during guest stays to support loyalty and membership engagement.
• Collaborate with management and events teams on programming that drives member engagement.
• Assist with event preparation and operational support during community events.
• Coordinate with operations teams, event staff, and vendors for successful event execution.
• Assist with local event outreach and promotion through flyers, social media, and direct guest engagement.
• Ensure consistent execution of Gravity Haus service standards across the Haus Experience team.
• Serve as a teammate point of contact during shifts and help coordinate daily front desk and service operations.
• Communicate across departments to support smooth guest experiences.
• Support inventory awareness and operational readiness across service areas.
• Coordinate between front desk, food and beverage, housekeeping, and operations teams.

Benefits

• Health insurance for full-time team members.
• 401(k) with company match for full-time team members.
• All-In Gravity Haus Membership for full-time team members, including discounted stays, gear rentals, wellness programming, and other adventure perks. Part-time team member benefits vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed