Front Desk Lead
About The Position
Arete, an Agentis Longevity Clinic, is seeking a Front Desk Lead for its Nashville clinic. Arete provides in-clinic longevity and wellness services, including hyperbaric oxygen therapy, IV infusions, peptide therapy, ozone therapy, red light therapy, whole-body cryotherapy, and infrared sauna. The Front Desk Lead keeps clinic operations running smoothly from open to close and ensures each client receives an exceptional experience. The role partners with the Clinic Manager and leads the on-site team when the manager is absent, maintaining clinic flow, resolving issues, and modeling Arete standards. This full-time, on-site role has four open-to-close days of 10 hours each on a rotating schedule, including weekends in rotation. Pay is $24–$28 per hour.
Requirements
- At least 2 years of front desk, client-facing, or coordinator experience in healthcare, wellness, medspa, or hospitality.
- Experience with a scheduling or practice management system.
- Strong organization and ability to remain calm under pressure and multitask in a fast-paced clinic.
- Strong, professional communication skills and a service-first mindset.
- Passion for longevity, health, and wellness.
Nice To Haves
- Lead, key-holder, or shift-lead experience.
- Experience with Boulevard scheduling software.
Responsibilities
- Own front desk operations, including client check-in and check-out, scheduling, and appointment confirmations.
- Manage the daily schedule in Boulevard to keep clinic flow on time and maximize provider, room, and modality availability.
- Process client charges, memberships, packages, and payments accurately.
- Keep the lobby and clinic clean, organized, stocked, and client-ready throughout the day.
- Create a warm, professional first and last impression consistent with the Arete brand.
- Build client relationships, respond promptly to questions and concerns, and escalate issues to the Clinic Manager as needed.
- Educate clients about Arete offerings, memberships, packages, and protocols, and introduce loyalty and referral programs.
- Encourage satisfied clients to leave reviews on Google and Facebook.
- Partner with the Clinic Manager on day-to-day in-clinic responsibilities and priorities.
- Lead on-site operations when the Clinic Manager is absent by directing clinic flow, supporting teammates, and resolving issues in real time.
- Help train and onboard new teammates as directed.
- Model professionalism and Arete standards and uphold employee handbook guidelines.
- Manage inventory, supply reorders, and the storage unit; ship and fulfill client orders.
- Coordinate cleaners, maintenance, and modality service, and communicate with the building manager and landlord as needed.
- Check equipment regularly and immediately report broken equipment or office issues.
- Maintain working knowledge of Arete services and treatments and stay current on new offerings.
- Attend weekly one-on-ones with the Clinic Manager and all-staff meetings, contributing ideas for clinic improvement.
- Support marketing, branding, and partnership initiatives as directed.
Benefits
- Healthcare and financial wellness benefits.
- Paid time off.
- Ongoing training, mentorship, and growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
