Lead Field Service Technician

Intelligrated • Columbus, OH

2d

About The Position

As a Lead Field Service Technician at Intelligrated, you will lead and manage a team of field service technicians, providing technical guidance and support. You will help ensure efficient and effective service delivery, customer satisfaction, and technical excellence. The position is based in Columbus, Ohio, and reports directly to a role identified only as “1” in the posting; the work schedule is identified only as “2.”

Requirements

• Minimum of 4 years of proven experience in field service engineering, focused on complex technical solutions.
• Strong technical knowledge and expertise in technologies relevant to field service operations.
• Excellent leadership and team management skills to guide and support technicians.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Experience driving process improvements and implementing best practices in field service.

Nice To Haves

• Bachelor's degree in Engineering or a related field; a Master's degree is preferred.
• Strong leadership and mentoring skills.
• Ability to work independently and make sound decisions.
• Continuous learning mindset and willingness to stay updated with industry advancements.
• Results-oriented approach and ability to drive projects to successful completion.
• Strong problem-solving and analytical abilities.

Responsibilities

• Lead a team of field service technicians, providing technical guidance and support.
• Oversee field service operations to ensure efficient and effective service delivery.
• Assign and schedule field service technicians to meet customer demands and service level agreements.
• Provide technical expertise and support for complex technical issues remotely and on-site.
• Collaborate with cross-functional teams to develop and implement solutions for customer needs.
• Conduct training sessions for field service technicians and customers.
• Stay updated with industry trends and advancements and provide recommendations for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed