Lead Field Service Technician

Pengate Handling Systems, Inc. • Manchester Township, PA

2d • Onsite

About The Position

Pengate Handling Systems is seeking a Lead Service Technician to join its service team. The role combines hands-on repair and maintenance of forklifts and conveyor systems with leadership, support, and mentoring of technicians across an assigned geographic territory. The technician helps ensure timely, high-quality customer service and strong team performance.

The position is field-based and involves daily travel within assigned territories. A company vehicle and fuel card are provided. The role includes troubleshooting and repairing mechanical, electrical, hydraulic, and electro-mechanical systems; coordinating service activities; maintaining records; and communicating with customers, technicians, and internal departments. Overtime and on-call work may be needed to meet customer needs.

Requirements

• At least 3 years of hands-on experience with mechanical, electrical, and hydraulic systems.
• High school diploma or equivalent.
• Strong leadership and mentoring skills, including the ability to guide team members through challenges and new procedures.
• Advanced troubleshooting skills with material handling equipment, conveyors, and components.
• Familiarity with Microsoft Office Suite, CRM tools, and mobile service apps.
• Excellent verbal and written communication skills.
• Strong sense of urgency and attention to detail.
• Ability to lift or move up to 70 pounds and up to 150 pounds with assistance or a team member.
• Ability to stand and walk for up to 10 hours.
• Ability to work at extended heights, including on ladders and scissor lifts.
• Ability to speak clearly and listen attentively; close vision and ability to adjust focus.
• Valid driver’s license and ability to pass company certification exams.
• Willingness to work overtime and be on-call as needed.
• Ability to travel daily within assigned territories.

Nice To Haves

• Conveyor experience is highly preferred.
• Technical or vocational training is a plus.

Responsibilities

• Lead, coach, and support technicians performing service and repairs on forklifts and conveyor systems at customer locations.
• Monitor team performance and help meet productivity, profitability, and customer satisfaction goals.
• Conduct and coordinate troubleshooting, scheduled maintenance, inspections, and mechanical and electrical repairs.
• Follow company and OSHA safety policies and procedures and promote a safety-first culture.
• Analyze daily operational needs and assign resources to meet customer expectations.
• Partner with Field Service Managers to implement best practices and continuous improvements.
• Facilitate team meetings and technical and leadership development opportunities.
• Communicate between technicians, customers, and internal departments.
• Troubleshoot electro-mechanical issues using hand tools, diagnostic devices, and manufacturer guidelines.
• Perform complex repairs and system adjustments on forklifts and conveyor systems, including belt tracking and gearbox work.
• Maintain accurate service records and use company software for reporting and scheduling.
• Recommend parts replacements and handle ordering as needed.
• Promote and implement Raymond’s service model in daily operations.

Benefits

• Generous paid time off and 8 company holidays.
• Defined career progression.
• Boot and tool reimbursement.
• Company vehicle that can be taken home.
• Company-paid basic medical, dental, and vision coverage.
• 401(k) with company match.
• Flexible hours after training.
• Paid training.
• Tuition reimbursement.
• Company fuel card for vehicle expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED