Lead Field Service Technician

Intelligrated • Columbus, OH

1d • Onsite

About The Position

As a Lead Field Service Technician at Intelligrated, you will lead and manage a team of field service technicians, providing technical guidance and support. You will help ensure efficient and effective service delivery to customers and contribute to customer satisfaction and organizational growth by overseeing service delivery and maintaining technical excellence. The position is based in Columbus, Ohio, and reports directly to a role listed as “1” in the posting.

The schedule is Monday through Thursday, 3:00 PM to 11:30 PM, with overtime. The posting describes this as a night shift.

Requirements

• At least 2 years of proven experience in field service engineering, focused on complex technical solutions.
• Strong technical knowledge and expertise in technologies relevant to field service operations.
• Strong leadership and team management skills to guide and support technicians.
• Ability to manage and prioritize multiple projects and tasks efficiently.
• Experience driving process improvements and implementing field service best practices.
• Conveyor background experience.

Nice To Haves

• Bachelor's degree in Engineering or a related field; a Master's degree is preferred.
• Strong leadership and mentoring skills.
• Ability to work independently and make sound decisions.
• Continuous learning mindset and willingness to stay updated with industry advancements.
• Results-oriented approach and ability to drive projects to successful completion.
• Strong problem-solving and analytical abilities.

Responsibilities

• Oversee field service operations to ensure efficient and effective service delivery.
• Assign and schedule field service technicians to meet customer demands and service level agreements.
• Provide technical expertise and support for complex technical issues, remotely and on-site.
• Collaborate with cross-functional teams to develop and implement solutions for customer needs.
• Conduct training sessions for field service technicians and customers.
• Stay updated with industry trends and advancements, and provide recommendations for improvement.
• Ensure compliance with company policies, procedures, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed