Lead Dispensary Tech

Ayr Wellness • Akron, OH

1d • Onsite

About The Position

The Lead Dispensary Technician leads the dispensary team by setting a personal example and continuously improving quality, training, and customer experience programs. The role is accountable for executing initiatives that support sales and customer experience goals. The ideal candidate is business-process oriented and has demonstrated success implementing improvements that enhance efficiency and customer experience.

The position provides customers with product knowledge and personalized assistance, resolves questions and concerns, accurately processes orders using point-of-sale and inventory systems, and helps maintain a clean, stocked, safe, and guest-ready dispensary. It also supports management in following regulatory and compliance standards and helps foster a positive, respectful workplace.

Requirements

• Stay current with and adhere to all policies and regulations of the state cannabis agency.
• Meet the minimum age requirement established by the state cannabis agency; the experience section specifies a minimum age of 21 or as required by state regulations.
• Pass all background checks required by the state cannabis agency.
• Accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Communicate effectively with customers, caregivers, and team members.
• Have prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.
• Have a high school diploma or GED.
• Have at least 2 years of customer service experience in a fast-paced retail environment.

Responsibilities

• Provide product knowledge, guidance, and a personalized experience by explaining potential benefits of the cannabis products offered.
• Resolve customer questions and concerns promptly and completely, and immediately communicate requests or unresolved concerns to management.
• Accurately receive, coordinate, and fulfill customer orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
• Adapt to varying sales volumes, continue learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational with a customer-first focus.
• Meet or exceed daily sales metrics by following the customer experience selling cycle and making tailored product suggestions; meet individual and team sales targets.
• Assist management in ensuring procedures meet regulatory and compliance standards.
• Help foster a positive work environment, treating everyone with dignity and respect and encouraging curiosity about cannabis.
• Keep all store areas, including restrooms, clean, safe, and guest-ready.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED