Dispensary Tech

Ayr Wellness•Streetsboro, OH

9d•Onsite

About The Position

The Dispensary Technician provides patients with a compassionate, genuine, respectful, and personalized experience. The role involves offering knowledgeable guidance about cannabis products, addressing patient questions and concerns, and serving as a link between AYR Wellness and its patients. The technician supports a welcoming, inclusive, and forward-thinking dispensary environment while maintaining a patient-first focus. The technician also handles patient intake and records, processes orders through point-of-sale and inventory systems, supports inventory activities, follows cannabis compliance requirements, and helps keep the dispensary clean, stocked, safe, and ready for guests. The position requires accommodating varied shifts, weekends, and some holidays, and may involve assisting patients with disabilities as they navigate the dispensary.

Requirements

Basic math, computer, and cash-handling skills.
Ability to coordinate and solve problems professionally.
Must be at least 21 years of age.
Must be able to pass all background checks.
Regular and punctual attendance.
Effective communication with patients, caregivers, and team members.
Experience with cash handling and point-of-sale or inventory control systems.
Prior experience working in a high-volume environment.
High school diploma or GED.
1–3 years of experience in retail or another customer-service position.
Ability to accommodate varied shifts, weekends, and some holidays.
Ability to communicate accurate information about product offerings to patients or caregivers.
Ability to frequently operate a computer/POS system and standard office equipment, remain stationary while checking in patients or operating a register, use a walkie-talkie or headset, and move throughout the dispensary during transactions.
Ability to move and transport dispensary products or totes weighing up to 30 pounds.

Nice To Haves

Cannabis experience is a plus.

Responsibilities

Explain potential benefits of available cannabis products and provide patients with knowledgeable, personalized guidance.
Resolve patient questions or concerns promptly and completely, and communicate requests or unresolved issues to management.
Oversee patient intake, ensure required records and paperwork are submitted, and appropriately maintain confidential information.
Accurately receive, coordinate, and fulfill patient orders using point-of-sale and inventory tracking systems in compliance with company, local, and state policies.
Adapt to changing sales volume, pursue continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
Follow compliance practices and prevent medical cannabis from being diverted to anyone other than authorized patients.
Assist with processing and monitoring floor stock and participate in daily inventory counts.
Help foster a positive, respectful work environment and maintain curiosity about cannabis.
Perform opening and closing procedures.
Provide patients with a helpful, stress-free experience.
Keep all store areas, including restrooms, clean, safe, and guest-ready.
Escort and assist patients with disabilities as they navigate the dispensary.
Observe and assess patient entry via cameras and inspect patient IDs upon entry.