Dispensary Supervisor

King City Gardens • Colerain Township, OH

2d • $20

About The Position

The Dispensary Supervisor leads daily retail operations at The Garden Dispensary and ensures compliance with Ohio Division of Cannabis Control regulations and company procedures. Serving as Manager on Duty during assigned shifts, the Supervisor coaches employees, supports sales performance, maintains inventory accuracy, advances customer service initiatives, and fosters accountability, teamwork, and operational excellence. The role balances compliance, guest satisfaction, leadership, and business performance.

Requirements

• Minimum age of 21 years.
• High school diploma or GED.
• At least two years of retail leadership experience.
• Excellent communication and conflict-resolution skills.
• Strong organizational abilities.
• Ability to multitask in a fast-paced environment.
• Successfully complete Ohio Division of Cannabis Control requirements, including a background investigation, fingerprinting, and required compliance training.
• Continued adherence to state cannabis regulations.
• Ability to stand and walk for extended periods, lift up to 25 pounds, and navigate a secure retail environment.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Cannabis dispensary leadership experience.
• Dutchie POS experience.
• Metrc inventory management experience.
• Inventory control experience.
• Scheduling experience.
• Experience leading teams of 10 or more employees.

Responsibilities

• Coach, develop, motivate, and recognize Budtenders; address performance concerns professionally.
• Conduct daily shift huddles covering sales, promotions, compliance, and service, and provide real-time coaching.
• Assist with onboarding and training new employees and foster a positive, inclusive, high-performance culture.
• Ensure guests receive friendly, educational, and compliant service; resolve customer concerns professionally.
• Support ethical sales initiatives, loyalty enrollment, customer education, product knowledge, and effective product recommendations.
• Monitor customer wait times and flow.
• Open and close the dispensary according to company SOPs.
• Supervise cash handling and register accountability.
• Monitor inventory movement, replenishment, quarantined inventory, and vault organization.
• Complete daily operational checklists and maintain merchandising standards and compliant promotional displays.
• Coordinate cycle counts and inventory discrepancy investigations with Inventory Management.
• Maintain compliance with Ohio Revised Code Chapter 3780, Ohio Administrative Code 1301:18, DCC regulations, Metrc requirements, and company SOPs.
• Oversee customer ID verification, purchase-limit monitoring, secure product handling, incident documentation, discrepancy reporting, employee compliance coaching, audit preparation, security awareness, and loss prevention.
• Partner with leadership to monitor store performance, including AOV, UPT, loyalty enrollment, customer satisfaction, labor efficiency, inventory accuracy, sales trends, and employee productivity.
• Complete weekly coaching sessions, conduct daily huddles, support 95% or higher employee training completion, maintain positive employee engagement, and develop future leaders.

Benefits

• Career advancement opportunities into Assistant General Manager and General Manager roles.
• Leadership development and management training.
• Performance-based recognition and incentive opportunities.
• Cannabis compliance education.
• Employee product discounts.
• Paid Time Off.
• Medical, dental, and vision benefits.
• 401(k), if applicable.
• Collaborative leadership team focused on coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED