Dispensary Tech

Ayr Wellness•Streetsboro, OH

About The Position

The Dispensary Technician provides patients with an extraordinary, compassionate, genuine, and respectful experience through meaningful interaction and knowledgeable answers. The role explains potential benefits of cannabis products, resolves patient questions and concerns, and serves as a key link between AYR Wellness and its patients by providing a helpful, stress-free experience. The technician oversees patient intake and protects confidential information; accurately receives, coordinates, and fulfills orders using point-of-sale and inventory tracking systems; and follows company, local, and state compliance practices. The role also supports inventory counts, stocking, store cleanliness, opening and closing procedures, and a positive, inclusive work environment. There are no direct reports.

Requirements

Basic math, computer, and cash-handling skills.
Ability to coordinate and problem-solve professionally.
Must be at least 21 years old.
Must pass all background checks.
Maintain regular and punctual attendance.
Effective communication with patients, caregivers, and team members.
Experience with cash handling and POS/inventory control systems.
Prior experience in a high-volume environment.
High school diploma or GED required.
1–3 years of experience in retail or another customer-service position.

Nice To Haves

Cannabis experience is a plus.

Responsibilities

Provide product knowledge, guidance, and a personalized experience to each patient, including explaining potential benefits of products.
Resolve patient questions and concerns promptly and completely, and immediately communicate requests or unresolved concerns to management.
Oversee patient intake, ensure records and paperwork are submitted appropriately, and maintain confidentiality.
Accurately receive, coordinate, and fulfill patient orders using POS and inventory tracking systems in compliance with company, local, and state policies.
Adapt to varying sales volume, pursue continued learning, create an engaging environment, and help keep the dispensary stocked, clean, tidy, and operational.
Follow compliance practices and prevent diversion of medical cannabis to unauthorized individuals.
Assist with processing and monitoring floor stock and participate in daily inventory counts.
Help foster a positive work environment and treat everyone with dignity and respect.
Perform opening and closing procedures.
Ensure all store areas, including restrooms, remain clean, safe, and guest-ready.
Assist patients with disabilities in navigating the dispensary.