Dispensary Associate

Texas Original • The Woodlands, TX

2d

About The Position

Texas Original Compassionate Cultivation is seeking a highly organized, detail-oriented, and self-motivated Dispensary Associate to assist with dispensary responsibilities. The role requires working independently and as part of a team while following strict protocols for accuracy and compliance. The associate uses point-of-sale systems and electronic correspondence and represents the company to patients, often serving as their first contact. The position emphasizes exceptional customer service and communication, along with contributing ideas to improve effectiveness and efficiency.

Requirements

• High school diploma or GED.
• At least 2 years of experience in retail, the service industry, or a customer service role.
• Professionalism and compassion.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to obtain state-approved credentials and pass a criminal background check.
• Open and flexible availability.
• Ability to stand and walk for a full 8-hour shift.

Responsibilities

• Engage patients warmly and welcomingly, offering personalized recommendations and solutions.
• Handle patient issues and complaints proactively and professionally, with patient retention in mind, and escalate issues when appropriate.
• Maintain inventory control and minimize loss by following state and company inventory procedures and vendor delivery procedures.
• Use point-of-sale systems to set up patient profiles and complete checkouts while providing exceptional customer service.
• Build and maintain customer relationships in accordance with the company's customer-service standards.
• Gather patient feedback and communicate questions or concerns to the appropriate departments.
• Help educate potential patients about the Compassionate Use Program and how to become a Texas Original patient.
• Follow dispensary policies, including state and local regulations, security and access protocols, inventory tracking, dress code, work schedules, and HR policies.
• Contribute to the team environment and company advancement in alignment with Texas Original's direction.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Medical telehealth.
• Mental health counseling telehealth.
• 401(k) with company matching.
• Paid vacation.
• Paid sick leave.
• Paid holidays.
• Bereavement leave.
• Pre-tax flexible spending accounts.
• Basic term life insurance and AD&D.
• Travel reimbursement, if applicable.
• Gym reimbursement up to $50 per month.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED