Dispensary Associate

Texas Original•Hurst, TX

About The Position

Texas Original Compassionate Cultivation seeks a highly organized, detail-oriented, and self-motivated Dispensary Associate to support dispensary operations. The associate works independently and collaboratively while following strict protocols for accuracy, safety, and regulatory compliance. As a representative of Texas Original and often a first point of contact for patients, the associate provides exceptional customer service and communication, supports patient relationships, and contributes ideas to improve the company’s effectiveness and efficiency. The role includes assisting patients in person, by phone, and by email; providing information about products, pricing, availability, and the Compassionate Use Program; processing and fulfilling online and other orders; verifying prescriptions; and maintaining accurate inventory records. The associate follows applicable HIPAA, state and local cannabis regulations, security procedures, and company policies. They also help resolve customer concerns, communicate patient feedback, and support team performance and operational improvements.

Requirements

Ability to ensure fulfillment activities comply with HIPAA and local and state cannabis regulations.
High standards for order accuracy, compliance documentation, and inventory audits.
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
Experience with point-of-sale systems and digital inventory platforms.
Ability to improve workflows for order accuracy, efficiency, and timely delivery.
Proven ability to lead, train, and motivate team members.
Ability to delegate, schedule, and monitor performance effectively.
Ability to troubleshoot supply-chain or inventory issues.
Comfort navigating high-stress situations such as regulatory inspections, shipment delays, or system errors.
Ability to lift 40 pounds and perform physical movements including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions.

Responsibilities

Engage patients warmly and provide personalized recommendations and solutions.
Address patient issues and complaints professionally and proactively, escalating when appropriate.
Follow inventory-control procedures and vendor delivery procedures to minimize loss.
Use point-of-sale systems to create patient profiles, check out patients, and provide customer service.
Build and maintain customer relationships and uphold high customer-service standards.
Gather patient feedback and communicate questions or concerns to the appropriate departments.
Educate potential patients about the Compassionate Use Program and how to become a Texas Original patient.
Comply with dispensary policies, including regulatory requirements, security and access protocols, inventory tracking, dress code, work schedules, and HR policies.
Contribute to the team environment and company advancement in alignment with Texas Original’s direction.
Interact with customers by phone, email, and in person to answer inquiries and resolve issues related to orders, shipments, and account management.
Process online orders accurately and efficiently and support timely fulfillment and delivery.
Assist customers with placing phone orders and provide product information, pricing, and availability.
Complete daily order fulfillment tasks in accordance with regulatory standards.
Maintain accurate inventory records and fulfillment practices.
Verify prescriptions, select products, and pack orders accurately and compliantly.
Help improve workflows for order accuracy, efficiency, and timely delivery.
Lead, train, motivate, delegate to, schedule, and monitor team members.
Troubleshoot supply-chain and inventory issues.