Dispensary Associate

Texas Original•San Antonio, TX

About The Position

Texas Original Compassionate Cultivation creates medical cannabis for patients with qualifying conditions in Texas. The Dispensary Associate supports dispensary operations and order fulfillment, representing the company as a key point of contact for patients. This role requires organization, attention to detail, self-motivation, comfort with point-of-sale systems and electronic communication, and the ability to work independently and collaboratively while following strict accuracy and compliance protocols. The associate provides welcoming, personalized customer service; assists patients with orders, product information, and account questions; and helps educate potential patients about the Compassionate Use Program. The role also processes online and phone orders, verifies prescriptions, picks and packs products, maintains inventory records, and fulfills orders accurately and on time in accordance with applicable regulations and company procedures. Associates are expected to contribute ideas for improving workflows and support the team’s effectiveness.

Requirements

Ability to ensure fulfillment activities comply with HIPAA and local and state cannabis regulations.
High standards for order accuracy, compliance documentation, and inventory audits.
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
Experience with point-of-sale systems and digital inventory platforms.
Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
Proven ability to lead, train, and motivate team members.
Ability to delegate effectively, schedule, and monitor performance.
Ability to troubleshoot supply-chain or inventory issues.
Comfort navigating high-stress situations, including regulatory inspections, shipment delays, or system errors.
Ability to lift 40 pounds and perform physical movements including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions.

Responsibilities

Engage patients warmly, offer personalized recommendations and solutions, and build and maintain customer relationships.
Handle patient issues and complaints professionally and proactively, escalating them to appropriate parties when necessary.
Interact with customers by phone, email, and in person to answer inquiries and resolve issues related to orders, shipments, and account management.
Process online orders accurately and efficiently and assist customers with placing orders by phone, including providing product information, pricing, and availability.
Execute daily order-fulfillment tasks in accordance with regulatory standards.
Verify prescriptions, select products, and pack orders accurately and compliantly.
Maintain accurate inventory records and fulfillment practices, and follow inventory-control and vendor-delivery procedures to minimize loss.
Use point-of-sale systems to create patient profiles and complete transactions.
Gather patient feedback and communicate questions or concerns to the appropriate departments.
Assist in educating potential patients about the Compassionate Use Program and how to become a Texas Original.
Follow dispensary policies, including regulations, security and access protocols, inventory tracking, dress code, work schedules, and HR policies.
Contribute to the team environment and company advancement in alignment with Texas Original’s direction.
Lead, train, motivate, delegate to, schedule, and monitor the performance of team members.
Identify and troubleshoot supply-chain or inventory issues and help design and improve workflows for accuracy, efficiency, and timely delivery.
Perform other duties as assigned.