Dispensary Associate

Texas Original • Plano, TX

2d

About The Position

Texas Original Compassionate Cultivation is seeking a highly organized, detail-oriented, and self-motivated Dispensary Associate to support dispensary operations. The associate may work independently and as part of a team, follow strict accuracy and compliance protocols, and use point-of-sale systems and electronic correspondence. As a representative of Texas Original and often a first point of contact for patients, the associate is expected to provide exceptional customer service and communication, and contribute ideas to improve effectiveness and efficiency.

Requirements

• High school diploma or GED.
• At least 2 years of experience in retail, the service industry, or a customer-service role.
• Strong professionalism and compassion.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to obtain state-approved credentials and pass a criminal background check.
• Open and flexible availability.
• Ability to stand and walk for a full 8-hour shift.

Responsibilities

• Engage patients in a warm, welcoming manner and offer personalized recommendations and solutions.
• Handle patient issues and complaints proactively and professionally, prioritizing patient retention and escalating matters when necessary.
• Follow state and company inventory-control procedures and vendor-delivery procedures to minimize inventory loss.
• Use point-of-sale systems to set up patient profiles and check out patients while providing exceptional service.
• Build and maintain customer relationships in line with the company’s customer-service standards.
• Gather patient feedback and communicate questions or concerns to the appropriate departments.
• Help educate potential patients about the Compassionate Use Program and how to become a Texas Original patient.
• Comply daily with dispensary policies, including regulations, security and access protocols, inventory tracking, dress code, work schedules, and HR policies.
• Contribute to the team environment and company advancement in alignment with Texas Original’s direction.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Medical telehealth.
• Mental health counseling telehealth.
• 401(k) with company matching.
• Paid vacation.
• Paid sick leave.
• Paid holidays.
• Bereavement leave.
• Pre-tax flexible spending accounts.
• Basic term life insurance and AD&D.
• Travel reimbursement, if applicable.
• Gym reimbursement up to $50 per month.
• Additional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED