Dispensary Associate

Texas Original•Fort Worth, TX

About The Position

Texas Original Compassionate Cultivation seeks a highly organized, detail-oriented, and self-motivated Dispensary Associate to support dispensary and order fulfillment operations. The associate works independently and as part of a team, follows strict protocols for accuracy and compliance, and uses point-of-sale and electronic correspondence systems. As a representative of Texas Original and a potential first point of contact for patients, the associate provides exceptional customer service and communication. The role also contributes ideas to improve effectiveness and efficiency. The associate serves patients in person, by phone, and by email; assists with orders, shipments, and account management; and processes online and phone orders accurately and efficiently. Responsibilities include verifying prescriptions, selecting and packing products, maintaining inventory records, and completing fulfillment tasks in compliance with applicable regulatory standards. The role requires alignment with HIPAA and local and state cannabis regulations, as well as the ability to manage inventory and orders, improve workflows, and support team members.

Requirements

Ability to ensure fulfillment activities comply with HIPAA and local and state cannabis regulations.
High standards for order accuracy, compliance documentation, and inventory audits.
Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment.
Experience with point-of-sale systems and digital inventory platforms.
Ability to design and improve workflows for order accuracy, efficiency, and timely delivery.
Proven ability to lead, train, and motivate team members.
Ability to delegate effectively, schedule, and monitor performance.
Ability to troubleshoot supply chain or inventory issues.
Comfort navigating high-stress situations such as regulatory inspections, shipment delays, or system errors.
Ability to lift 40 pounds and perform physical movements including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions.
Ability to work independently and as part of a team, follow strict protocols, and communicate effectively with patients.

Responsibilities

Engage patients warmly, provide personalized recommendations and solutions, and build and maintain customer relationships.
Handle patient issues and complaints proactively and professionally, escalating them to appropriate parties when necessary.
Follow state and company inventory-control procedures and vendor delivery procedures to minimize inventory loss.
Use point-of-sale systems to set up patient profiles and complete transactions while providing exceptional customer service.
Gather patient feedback and communicate questions or concerns to the appropriate departments.
Assist potential patients with information about the Compassionate Use Program and becoming a Texas Original patient.
Comply daily with dispensary policies, including regulatory requirements, security and access protocols, inventory tracking, dress code, work schedules, and HR policies.
Contribute to the team environment and company advancement in alignment with Texas Original's direction.
Interact with customers by phone, email, and in person to answer inquiries and resolve issues related to orders, shipments, and account management.
Process online orders accurately and efficiently, supporting timely fulfillment and delivery.
Assist customers placing orders by phone by providing product information, pricing, and availability.
Complete daily order fulfillment tasks in accordance with regulatory standards.
Maintain accurate inventory records and fulfillment practices.
Verify prescriptions, select products, and pack orders accurately and compliantly.
Contribute ideas and improve workflows for order accuracy, efficiency, and timely delivery.
Perform other duties as assigned.