Dispensary Associate

Queen City Cannabis•Harrison, OH

About The Position

The Dispensary Associate provides exceptional patient customer service, educates customers on medical marijuana products, and ensures accurate, compliant sales transactions. The role supports daily dispensary operations while maintaining a clean and secure environment. The associate reports to the Assistant General Manager and General Manager and helps deliver a professional, efficient, regulation-compliant dispensary experience. Associates are cross-trained across patient intake, patient advising, fulfillment, patient services, sales-floor operations, and surveillance. The position requires flexible schedule availability, including nights, weekends, and holidays. Candidates must be at least 21 years of age, pass state and federal criminal background checks, have basic math and cash-handling ability, be proficient with technology, and hold a high school diploma or GED. The role involves lifting, pushing, and pulling up to 50 pounds; repetitive sitting, squatting, bending, and kneeling; extended periods of standing; extended computer use; and working under constant video surveillance. Work environments may include exposure to fumes, dust, odors, heights, indoor air conditioning or no air conditioning, motion, and noise. Management may assign other duties as necessary. The employer states that it is an equal opportunity employer and does not discriminate on protected grounds.

Requirements

Must be at least 21 years of age.
Must be able to pass state and federal criminal background checks.
Basic math skills and comfort handling cash and transactions.
Proficiency with technology and ability to learn new systems quickly.
High school diploma or GED required.
Flexible schedule availability, including nights, weekends, and holidays.
Ability to lift, push, and pull 50 pounds.
Ability to sit, squat, bend, and kneel repetitively throughout a workday.
Ability to stand for extended periods of time.
Ability to use a computer for extended periods.
Comfortable working under constant video surveillance.

Responsibilities

Greet and register patients, caregivers, and visitors, and ensure that only authorized individuals enter the facility.
Use the state-mandated tracking system to log patient visits, verify purchase limits, and prevent diversion.
Maintain an organized, professional, clutter-free check-in area and lobby, and communicate patient movement and status to team members through internal communication systems.
Process patient transactions accurately while following cash-handling procedures and documentation requirements.
Review orders with patients for accuracy and regulatory compliance using the state-mandated point-of-sale system.
Fulfill online orders accurately and ensure products are scanned into the state tracking system.
Respond to patient phone inquiries about product availability, order status, and order modifications.
Maintain an organized, compliant, and secure fulfillment area.
Answer incoming calls and assist patients with order placement, general inquiries, and education.
Maintain knowledge of medical marijuana products to guide patients on methods of use and product effectiveness.
Direct patients to the Pharmacist, order pick-up areas, payment stations, and other designated areas.
Educate patients on available products and accessories as appropriate.
Monitor surveillance systems and the facility for unlawful, suspicious, or unsafe activity.
Conduct regular inspections of the premises to promote a safe and secure environment.
Support facility cleanliness and organization in accordance with company policies and regulatory standards.
Perform additional duties as assigned to support efficient, compliant, and patient-focused operations.