Dispensary Tech (Part-Time)

Ayr Wellness•Niles, OH

About The Position

The Dispensary Technician provides patients with an extraordinary, compassionate, genuine, and respectful experience through meaningful interaction and knowledgeable answers. The role explains potential benefits of cannabis products, resolves patient questions and concerns, and serves as a key connection between AYR Wellness and its patients. The technician supports a welcoming, inclusive dispensary environment and helps maintain a patient-first approach to service. The technician manages patient intake and records, accurately receives and fulfills orders using point-of-sale and inventory systems, follows company and regulatory compliance practices, assists with inventory and stocking, and performs opening and closing procedures. The role also helps keep the dispensary clean, safe, organized, and guest-ready. This position is part-time and may involve varied shifts, weekends, and some holidays.

Requirements

Must be at least 21 years old.
Must pass all background checks.
Must maintain regular and punctual attendance.
Must communicate effectively with patients, caregivers, and team members.
Must have basic math, computer, and cash-handling skills.
Must be able to coordinate and problem-solve professionally.
Experience with cash handling and POS or inventory control systems.
Prior experience working in a high-volume environment.
High school diploma or GED required.
1–3 years of experience in retail or another customer-service position.

Nice To Haves

Cannabis experience is a plus.

Responsibilities

Provide product knowledge, guidance, and a personalized experience to patients, including explaining potential benefits of products.
Resolve patient questions and concerns promptly and communicate requests or unresolved concerns to management.
Oversee patient intake, ensure records and paperwork are submitted, and maintain confidential information appropriately.
Receive, coordinate, and fulfill patient orders accurately using POS and inventory tracking systems in compliance with company, local, and state policies.
Adapt to changing sales volume, continue learning, create an engaging environment, and assist with stocking and maintaining the dispensary.
Follow compliance practices and prevent diversion of medical cannabis to unauthorized individuals.
Assist with processing and monitoring floor stock and participate in daily inventory counts.
Help foster a positive workplace and treat everyone with dignity and respect.
Perform opening and closing procedures.
Provide patients with a helpful, stress-free experience.
Keep all store areas, including restrooms, clean, safe, and guest-ready.
Accommodate patients with disabilities as they navigate the dispensary, consultation couches, registers, entrances, and exits.
Observe and assess patient entry via cameras and inspect patient IDs upon entry.