Dispensary Associate - Part Time

Trulieve•Deerfield Beach, FL

10d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about products, benefits, and potential side effects. The role facilitates purchases in accordance with state regulations while providing an exceptional customer experience and maintaining strong product knowledge. Associates may also support delivery or online-order tasks as needed. This part-time position works up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours work based on business needs.

Requirements

High school diploma or equivalent, plus experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal and communication skills, both verbal and written.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and discretion, including the ability to maintain confidentiality.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English proficiency sufficient to communicate with customers and coworkers, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background check.
For delivery duties, a valid driver's license and clean driving record.
Ability to move intermittently throughout the workday, see and hear adequately or use suitable prosthetics, work independently, and relate effectively to people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push or pull up to 50 pounds, and lift, carry, or position up to 50 pounds.
Ability to ascend and descend stools, ladders, or steps and crouch, stoop, kneel, or crawl; occasional seated work is required.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, including empathy and compassion for patients.
Deliver elevated patient service through strong service standards, behaviors, and product knowledge.
Prepare and process patient orders in a timely and efficient manner in accordance with state regulations.
Assist managers and shift supervisors with returns in accordance with company policy.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Complete other tasks assigned by management and additional team tasks as needed.
When needed as a delivery associate, follow company policies and procedures and perform delivery duties.
When needed as online support, process online orders, including deliveries, within a two-hour timeframe.