Dispensary Associate - Part Time

Trulieve•North Port, FL

8d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects, sharing product knowledge, and providing excellent customer service. The role facilitates customer purchases in accordance with state regulations while delivering an exceptional patient experience. Associates may also assist with delivery or online-order support as needed. This is a part-time position working up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours business needs. Pay is $15.00 per hour, with eligibility for tips; salary is commensurate with experience. A comprehensive benefits package, including paid time off, is offered.

Requirements

High-school diploma or equivalent, and experience in this or a similar field.
Minimum age of 21, or 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and discretion, including the ability to maintain strict confidentiality.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to serve customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and clean driving record.
Ability to move intermittently throughout the workday and to see and hear adequately, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, and support agencies, including people who are ill, disabled, elderly, emotionally upset, or at times hostile.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, coworkers, and patients, showing empathy and compassion.
Deliver elevated patient service standards and demonstrate product knowledge.
Assist managers and shift supervisors with returns according to company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Help customers with product or device issues and collaborate with leadership to resolve concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team duties as needed.
When supporting delivery, follow company policies and procedures; a valid driver's license and clear driving record are required for the delivery-driver role.
When supporting online orders, assist in processing online orders, including deliveries, within a two-hour timeframe.