Dispensary Associate - Part Time

Trulieve•Port Saint Lucie, FL

9d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The associate must be knowledgeable about products and their effects, provide excellent customer service, and facilitate purchases in accordance with state regulations while delivering an exceptional customer experience. The role is part-time, works up to 25 hours per week, and has flexible hours based on store needs, including evenings, weekends, holidays, and availability after hours as business needs require. Employees may be asked to perform additional team tasks as needed, including delivery associate duties or online order support. Delivery duties require a valid driver's license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent, and experience in this or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to maintain strict confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background check.
For delivery duties, a valid driver's license and clear driving record.
Ability to move intermittently throughout the workday, see and hear or use prosthetics that enable these senses, work independently, and interact effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe details at varying distances; operate computing devices; manipulate objects of varying sizes and weights; push, pull, lift, carry, or position objects weighing up to 50 pounds; climb stools, ladders, or steps; and crouch, stoop, kneel, or crawl.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver elevated patient service standards and demonstrate product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to resolve customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform additional tasks as assigned by management.
When needed, perform delivery associate duties, follow applicable policies and procedures, and meet the delivery role's driving requirements.
When needed, assist with online order processing, including delivery orders, within a two-hour timeframe.