Dispensary Associate - Part Time

Trulieve•Titusville, FL

8d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchase by educating them about product benefits and potential side effects, and by providing product knowledge and excellent customer service. The role facilitates purchases in accordance with state regulations while delivering an exceptional customer experience. Associates may also help with online order processing and other team duties as needed. This is a part-time retail position reporting to the General Manager. The schedule is flexible according to store needs, with availability required for evenings, weekends, and holidays. The position works up to 25 hours per week and may require availability after hours based on business needs. Pay is $15.00 per hour, and the position is eligible for tips. A comprehensive benefits package, including paid time off, is offered.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and discretion, including the ability to maintain strict confidentiality.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunications devices.
Mental and physical capacity to perform the job duties.
Ability to move intermittently throughout the workday and meet the stated sensory and functional requirements.
Ability to move throughout the facility, including confined spaces; communicate sensitive information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push, pull, lift, carry, or position objects weighing up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Ability to pass a comprehensive background record check.
Must have a valid driver's license and clean driving record to fulfill the delivery driver role.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver the TruExperience through elevated patient service, appropriate behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership and management to resolve customer concerns.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Process online orders, including deliveries, within a two-hour timeframe when working as online support.
Perform additional team tasks as assigned by management, including crossover duties as needed.