Dispensary Supervisor

King City Gardens • Colerain Township, OH

1d

About The Position

The Dispensary Supervisor leads daily retail operations at The Garden Dispensary while ensuring compliance with Ohio Division of Cannabis Control regulations. Serving as Manager on Duty during assigned shifts, the Supervisor coaches employees, supports sales performance, maintains inventory accuracy, and promotes customer service, accountability, teamwork, and operational excellence.

The role balances compliance, guest satisfaction, leadership, and business performance. Supervisors may grow into Assistant General Manager, Inventory Manager, General Manager, regional leadership, or corporate operations and training roles.

Requirements

• Must be at least 21 years old.
• High school diploma or GED.
• At least two years of retail leadership experience.
• Excellent communication and conflict-resolution skills.
• Strong organizational abilities.
• Ability to multitask in a fast-paced environment.
• Successfully complete Ohio Division of Cannabis Control requirements, including a background investigation, fingerprinting, and required compliance training.
• Continue to adhere to all state cannabis regulations.

Nice To Haves

• Cannabis dispensary leadership experience.
• Dutchie POS experience.
• Metrc inventory management experience.
• Inventory control experience.
• Scheduling experience.
• Experience leading teams of 10 or more employees.

Responsibilities

• Coach, develop, motivate, and recognize Budtenders and other employees; address performance concerns professionally.
• Conduct daily shift huddles covering sales, promotions, compliance, and service, and provide real-time coaching through observation and feedback.
• Assist with onboarding and training new employees and foster a positive, inclusive, high-performance culture.
• Ensure guests receive friendly, educational, and compliant service; resolve customer concerns professionally and support customer education, loyalty enrollment, and product knowledge.
• Monitor wait times and customer flow, support sales initiatives, and make ethical cannabis recommendations.
• Open and close the dispensary according to company standard operating procedures.
• Supervise cash handling and register accountability, inventory movement and replenishment, quarantined inventory, and vault organization.
• Complete daily operational checklists, maintain merchandising standards and compliant promotional displays, and coordinate cycle counts and discrepancy investigations with Inventory Management.
• Maintain compliance with Ohio Revised Code Chapter 3780, Ohio Administrative Code 1301:18, Division of Cannabis Control regulations, Metrc inventory requirements, and company SOPs.
• Ensure customer ID verification, purchase-limit monitoring, secure product handling, incident documentation, inventory discrepancy reporting, employee compliance coaching, audit preparation, security awareness, and loss prevention.
• Partner with leadership to monitor and improve average order value, units per transaction, loyalty enrollment, customer satisfaction, labor efficiency, inventory accuracy, sales trends, and employee productivity.
• Conduct weekly coaching sessions and daily team huddles, achieve at least 95% employee training completion, support positive employee engagement, and develop future leaders.

Benefits

• Career advancement opportunities.
• Leadership development and management training.
• Performance-based recognition and incentive opportunities.
• Comprehensive cannabis compliance education.
• Employee product discounts.
• Paid time off.
• Medical, dental, and vision benefits.
• 401(k), if applicable.
• A collaborative leadership team focused on coaching rather than micromanagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED