Dispensary Shift Lead - GrowHealthy (Miami)

iAnthus Capital • Miami, FL

1d • $19 - $19

About The Position

The Dispensary Lead holds a central position in dispensary operations, helping ensure a positive and efficient experience for medical cannabis patients and adult-use customers. The role serves as a key point of contact by assisting customers, answering questions, and fostering a welcoming atmosphere, while also contributing to the dispensary’s sales success. The position is responsible for opening or closing the dispensary as a key holder and for supporting accurate, compliant customer service and daily operations.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Recent and relevant hospitality and/or retail experience.
• Reliable transportation.
• At least 2 years of customer service experience.
• Strong customer service skills.
• Positive and professional attitude.
• Ability to quickly learn and apply new technologies and systems.
• Experience in hospitality service and/or a high-volume retail environment.
• 1–3 years in a retail environment managing a team.
• Experience working with Excel, POS, and inventory management control systems.
• Strong interpersonal skills.
• Must successfully pass an extensive background check.

Nice To Haves

• Bachelor’s degree or equivalent preferred.
• Knowledge of local and state laws and regulations pertaining to medical marijuana.
• Ganjier Certification preferred.

Responsibilities

• Create a “Patients First” environment focused on excellent patient interactions.
• Recognize and appropriately respond to patients with ease and compassion.
• Maintain the highest level of confidentiality regarding patient information and interactions.
• Multitask, think critically, and work quickly to resolve problems as they arise.
• Create and execute patient orders based on physician recommendations and accurately deduct amounts from the Office of Medical Marijuana Use Registry (OMMUR).
• Stay current with company policies and procedures.
• Open or close the dispensary as a key holder.
• Balance cash and product inventory as part of the daily closing procedure.
• Observe and participate in patient services during consultations and sales.
• Maintain accountability of team members in relation to their specific job descriptions.
• Perform other duties as assigned by the Manager.

Benefits

• 12 days of paid time off.
• 10 paid holidays.
• Paid sick leave.
• Paid parental leave.
• Medical, dental, and vision benefits.
• FSA, HSA, and transit benefits.
• Employer-paid short-term disability and life insurance.
• Wellness program.
• Employee assistance program.
• Product discounts.
• Career development opportunities.
• Flexible work environment.
• Opportunity to work in a growing company and make a positive impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED