Dispensary Tech (Part-Time)

Ayr Wellness•Niles, OH

11d

About The Position

The Dispensary Technician provides patients with an extraordinary experience through meaningful interaction, knowledgeable answers, and a compassionate, genuine, and respectful approach. The role helps create an inclusive, forward-thinking dispensary environment and serves as a key link between AYR Wellness and its patients by providing helpful, stress-free service. The technician explains potential benefits of cannabis products, oversees patient intake and paperwork, fulfills orders using point-of-sale and inventory systems, and follows applicable compliance requirements. The role also supports stocking, cleaning, inventory counts, and store opening and closing procedures. The technician must maintain patient confidentiality, help prevent diversion of medical cannabis, and keep the store safe, clean, and guest-ready. This part-time position may involve varied shifts, weekends, and some holidays. It requires frequent communication with patients and coworkers, operating computer and POS equipment, observing patient entry and IDs, and regularly moving throughout the dispensary. The role may require transporting products or totes weighing up to 30 pounds and assisting patients with disabilities as they navigate the dispensary.

Requirements

High school diploma or GED.
Must be at least 21 years old.
Must pass all background checks.
Basic math, computer, and cash-handling skills.
Ability to coordinate and problem-solve professionally.
Ability to communicate effectively with patients, caregivers, and team members.
Experience with cash handling and POS/inventory control systems.
Prior experience working in a high-volume environment.
Maintain regular and punctual attendance.
Able to accommodate scheduling that may include varied shifts, weekends, and some holidays.
Able to exchange accurate information about product offerings and frequently communicate with patients or caregivers regarding medical conditions and symptoms.
Able to remain stationary when checking in patients or operating the register and frequently move throughout the sales transaction area.
Able to transport products or totes weighing up to 30 pounds.

Nice To Haves

Cannabis experience is a plus.
One to three years of experience working in retail or another customer service position.

Responsibilities

Provide each patient with product knowledge, guidance, and a personalized experience by explaining potential benefits of offered cannabis products.
Resolve patient questions and concerns promptly and completely, and immediately communicate requests or unresolved issues to management.
Oversee patient intake, confirm that required patient records and paperwork are submitted, and maintain confidential information appropriately.
Accurately receive, coordinate, and fulfill patient orders using POS and inventory-tracking systems in compliance with company, local, and state policies.
Stay active during varying sales volumes through continued learning, creating an engaging environment, and helping keep the dispensary stocked, clean, tidy, and operational while prioritizing patients.
Follow compliance practices and prevent medical cannabis diversion to anyone other than authorized patients.
Assist with processing and monitoring floor stock and participate in daily inventory counts.
Help foster a positive work environment, treat others with dignity and respect, and maintain curiosity about cannabis.
Perform opening and closing procedures.
Ensure all store areas, including restrooms, remain clean, safe, and guest-ready.
Assist patients with disabilities as they navigate the dispensary, consultation couches, registers, entrances, and exits.
Observe and assess patient entry via cameras and inspect patient IDs upon entry.
Transport dispensary products and totes weighing up to 30 pounds throughout the dispensary.