Dispensary Associate - Part Time

Trulieve•Maricopa, AZ

10d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The role requires product knowledge, excellent customer service, and facilitating purchases in accordance with state regulations while providing an exceptional customer experience. The position is part-time, works up to 25 hours per week, and offers flexible hours based on store needs. Associates must be available to work evenings, weekends, and holidays and may be asked to take on additional team duties, including delivery or online-order support as needed.

Requirements

High school diploma or equivalent and experience in the field or a similar field.
Be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, or West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and in a team environment.
Professionalism, business sense, and discretion, including the ability to maintain strict confidentiality.
Ability to understand and follow written and oral instructions and interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background check.
Ability to move throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to work effectively with residents, personnel, and support agencies, and to relate to people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to frequently handle objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Ability to work flexible hours, including evenings, weekends, and holidays, and be available after hours based on business needs.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, appropriate behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and collaborate with leadership and management to resolve customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Complete other tasks assigned by management and perform additional team duties as needed, including delivery-associate tasks where required.
As online support, assist with processing all online orders, including deliveries, within a two-hour timeframe.