Dispensary Associate - Part Time

Trulieve•Bartow, FL

8d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by educating them about product benefits and potential side effects. The role requires product knowledge, excellent customer service, and helping customers complete purchases in accordance with state regulations while providing an exceptional experience. Associates may also perform additional team tasks, including delivery or online-order support, as needed. This is a part-time, non-exempt retail position reporting to the General Manager. The schedule is flexible based on store needs, with up to 25 hours per week. Availability for evenings, weekends, holidays, and after-hours work based on business needs is required. The listed pay rate is $15.00 per hour, with salary commensurate with experience. A comprehensive benefits package, including paid time off, is offered.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent interpersonal skills and effective verbal and written communication skills.
Ability to work effectively without supervision and as part of a team.
Business sense and professionalism when communicating with all levels of management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties, including moving throughout the workday and working with people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and a clean driving record are required.
Availability to work evenings, weekends, and holidays, and after hours based on business needs.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, positive behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to resolve customer concerns.
Document customer issues and concerns in customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Complete other tasks assigned by management and additional team tasks as needed.
When serving as a delivery associate, follow Trulieve policies and procedures for delivery.
When providing online support, assist with processing online orders, including deliveries, within a two-hour timeframe.