Dispensary Associate - Part Time

Trulieve•Winter Haven, FL

9d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by educating them about product benefits and potential side effects. The role requires product knowledge and excellent customer service, and its primary function is to facilitate customer purchases in accordance with state regulations while providing an exceptional customer experience. The position is part-time, works up to 25 hours per week, and offers flexible hours based on store needs, including evenings, weekends, holidays, and availability after hours as business needs require. The role reports to the General Manager and pays $15.00 per hour, with eligibility for tips. A comprehensive benefits package, including paid time off, is offered. Employees may be asked to perform additional team tasks as needed. This may include delivery associate duties, which require a valid driver's license and clear driving record, or online support duties, including processing online orders and deliveries within a two-hour timeframe.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 years old in Connecticut, Pennsylvania, and West Virginia.
Prior experience, preferably in retail and/or customer service, is a plus.
Prior cash-handling experience is required.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent people skills and effective verbal and written communication skills.
Ability to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Must pass a comprehensive background record check.
For delivery driver duties, must possess a valid driver's license and a clean driving record.
Must be able to move intermittently throughout the workday, see and hear adequately or use prosthetics enabling these senses, function independently, demonstrate flexibility and personal integrity, work effectively with residents, personnel, and support agencies, and relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.

Nice To Haves

Prior experience in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Complete other tasks as assigned by management.
As needed, perform delivery associate duties, follow applicable Trulieve policies and procedures, and meet driver licensing and driving-record requirements.
As needed, assist with processing all online orders, including deliveries, within a two-hour timeframe.