Dispensary Associate - Part time

Trulieve•Egypt Lake-Leto, FL

7d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by explaining product benefits and potential side effects. The role requires product knowledge and excellent customer service, with the primary responsibility of facilitating purchases in accordance with state regulations while providing an exceptional customer experience. The position is part-time, works up to 25 hours per week, and offers flexible hours based on store needs. Evening, weekend, and holiday availability is required, as is availability after hours based on business needs. The role may also include additional delivery-associate or online-support tasks as needed.

Requirements

High school diploma or equivalent, and experience in this or a similar field.
Be at least 21 years old, or at least 18 years old in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
For delivery-driver duties, a valid driver's license and clean driving record.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, support agencies, and people who may be ill, disabled, elderly, emotionally upset, or hostile.
Ability to traverse the facility, including confined spaces; communicate and exchange sensitive information; observe and inspect details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Ability to remain seated occasionally.
Availability to work evenings, weekends, and holidays, and after hours when business needs require.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient-service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Complete other tasks assigned by management.
When needed as a delivery associate, follow Trulieve policies and procedures and fulfill delivery-driver duties.
When needed as online support, help process online orders, including deliveries, within a two-hour timeframe.