Dispensary Associate - Part Time

Trulieve•Phoenix, AZ

10d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects. The role requires knowledge of products and their effects, excellent customer service, and the ability to facilitate purchases in accordance with state regulations while providing an exceptional customer experience. This part-time position works up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours work based on business needs. The position pays $15.15 per hour and is eligible for tips.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at different seniority levels.
Excellent interpersonal skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Professionalism, business sense, and discretion when communicating with all levels of management and staff; ability to maintain confidentiality.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to communicate with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that enable these senses to function adequately.
Ability to function independently and work effectively with residents, personnel, and support agencies, including ill, disabled, elderly, emotionally upset, and at times hostile people.
Ability to move throughout the facility, including confined spaces; communicate and exchange sensitive information; observe and inspect details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push and pull up to 50 pounds, lift, carry, and position up to 50 pounds, use stools, ladders, and steps, and crouch, stoop, kneel, or crawl.
Availability to work flexible hours, including evenings, weekends, holidays, and after hours as business needs require.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver elevated patient service standards and demonstrate product knowledge as part of the TruExperience.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders promptly and efficiently.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to resolve customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
When needed as a delivery associate, follow Trulieve policies and procedures and hold a valid driver's license with a clear driving record.
When assigned online support duties, help process all online orders, including deliveries, within a two-hour timeframe.