Dispensary Associate - Part time

Trulieve•Muhlenberg Township, PA

7d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis experience by explaining product benefits and potential side effects. The role requires knowledge of products and their effects, excellent customer service, and facilitating purchases in compliance with state regulations while providing an exceptional customer experience. This is a part-time position working up to 25 hours per week, with flexible hours based on store needs and availability for evenings, weekends, holidays, and after-hours business needs. Pay is $15.00 per hour, and the position is eligible for tips. A comprehensive benefits package, including paid time off, is offered. Employees may be asked to perform additional team tasks as needed, including delivery associate or online support duties. Delivery duties require a valid driver’s license and a clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High-school diploma or equivalent and experience in the field or a similar field.
At least 21 years of age, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at various seniority levels.
Excellent people skills and effective verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Strong interpersonal skills, business sense, and professionalism when communicating with management and staff.
Ability to uphold confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English proficiency sufficient to serve customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and to see and hear, or use prosthetics that adequately support these senses.
Ability to function independently and demonstrate flexibility, personal integrity, and effective working relationships with residents, personnel, and support agencies.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
For delivery-driver duties: valid driver’s license and clean driving record.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Show empathy and compassion to patients.
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist managers and shift supervisors with returns according to company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues.
Work with leadership and management to resolve customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management.
When needed as a delivery associate, follow Trulieve policies and procedures and fulfill delivery-driver duties.
When needed as online support, process online orders, including deliveries, within a two-hour timeframe.