Dispensary Associate - Part Time

Trulieve•Winter Haven, FL

7d•Onsite

About The Position

The Dispensary Associate guides customers through their cannabis purchasing journey by explaining product benefits and potential side effects. The role requires product knowledge and a commitment to excellent customer service. Associates facilitate purchases in accordance with state regulations while providing an exceptional patient experience. This is a part-time position working up to 25 hours per week, with flexible hours based on store needs. Associates must be available for evenings, weekends, and holidays, and may be asked to work after hours based on business needs. The position pays $15.00 per hour and is eligible for tips. A comprehensive benefits package, including paid time off, is offered. Associates may also be asked to perform delivery associate or online support tasks as needed. Delivery duties require a valid driver's license and clear driving record. Online support includes processing online orders, including deliveries, within a two-hour timeframe.

Requirements

High school diploma or equivalent, and experience in the field or a similar field.
Must be at least 21 years old, or at least 18 in Connecticut, Pennsylvania, and West Virginia.
Prior cash-handling experience.
Ability to work independently in a dynamic, fast-paced environment and with people at varying seniority levels.
Excellent interpersonal and communication skills, including verbal and written communication.
Ability to work effectively without supervision and as part of a team.
Business sense and professionalism when communicating with all levels of management and staff; ability to maintain confidentiality and discretion.
Ability to understand and follow written and oral instructions.
Ability to interact respectfully and politely with customers and team members.
Conversational English sufficient to work with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Mental and physical capacity to perform the job duties.
Ability to pass a comprehensive background record check.
Ability to move intermittently throughout the workday and meet the stated sensory and physical requirements.
For delivery driver duties, a valid driver's license and clean driving record.
Must be available to work evenings, weekends, and holidays.

Nice To Haves

Prior experience, preferably in retail and/or customer service.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers, showing empathy and compassion to patients.
Deliver the TruExperience through elevated patient service, service behaviors, and product knowledge.
Assist managers and shift supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve policies and procedures.
Work with the leader on duty to enhance the customer experience.
Assist customers with product or device issues and work with leadership to find solutions to customer issues.
Document customer issues and concerns on customer profiles.
Maintain a clean and well-stocked workstation throughout the shift.
Perform other tasks assigned by management and additional team tasks as needed.
When assigned delivery associate duties, follow Trulieve policies and procedures for deliveries.
When assigned online support duties, process online orders, including deliveries, within a two-hour timeframe.