Lead, Deli

SpartanNash•Fenton, MI

1d•Onsite

About The Position

The Lead, Deli is responsible for leading the day-to-day operations of a retail store deli department. The role ensures associates are trained, the department is fully staffed and operating to company standards, and department goals and key performance indicators are met. The position supports the department manager with staffing, scheduling, labor and payroll control, associate development, department goals, and forecasting. The Lead, Deli oversees inventory ordering and control, verifies received products, and coordinates stocking and production to maintain quality, accuracy, freshness, and proper rotation. The role also helps keep the department clean, attractive, and well stocked; communicates and executes weekly and period plans; and ensures food safety, general safety, and company procedures are followed. The position may be assigned tasks in other departments based on customer experience needs.

Requirements

High school graduate or equivalent (GED).
Strong written and verbal communication skills.
Bookkeeping skills.
Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
Strong leadership abilities and the capability to work in a hands-on environment.
Good strategic planning and business acumen skills.
Good knowledge of retail store operations and knowledge of retail management systems.
Proficient in Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Must meet the physical demands of the role, with reasonable accommodations available to enable individuals with disabilities to perform essential functions.

Nice To Haves

0–2 years of retail experience preferred.
Suggestive selling and product knowledge preferred.
Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

Lead day-to-day deli department operations and ensure associates are trained, the department is fully staffed, and operations meet company standards and goals.
Order and maintain department inventory using inventory control procedures to ensure product freshness and quality.
Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored appropriately.
Manage team stocking, production, and other tasks to maintain product quality, production planning, accuracy, and date-sensitive rotation; ensure spoiled or damaged products are handled according to guidelines.
Maintain familiarity with products carried in the department and throughout the store, as well as applicable ad items, special prices, coupon deals, and sales and rewards program features.
Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
Use required tools and software to manage scheduling according to forecasted guidelines.
Support the department manager with work schedules, labor control, overtime control, and payroll expense.
Implement Our Winning Recipe and model company core values and competencies.
Support department staffing, training, performance management, and associate career development.
Support the development and monitoring of department goals and forecasts, as required.
Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
Ensure food safety and general safety guidelines are followed throughout the store, and take immediate corrective action when they are not.
Follow PPE and safety guidelines, food safety and cleaning expectations, and Guest Experience Guidelines.
May perform tasks in other departments based on customer experience needs.
Perform additional responsibilities as assigned.