Deli Shift Lead

Yoke's Fresh Market•Cheney, WA

12d

About The Position

The Deli Shift Lead guides and empowers Deli associates and models active guest engagement to deliver exceptional hospitality and professional service. The role supports the Deli Department’s daily operations, product quality, sales, food safety, and guest satisfaction, and may perform managerial duties when the Deli Manager and Assistant Deli Manager are absent. The position supervises associates on an assigned shift, including training, assigning and directing work, addressing complaints, resolving problems, and enforcing company policies. The Shift Lead also helps ensure that department work complies with applicable laws, regulations, and company policies for food handling, workplace safety, sanitation, and guest service. This role requires a high school diploma or GED, or at least two years of related experience and/or training, or an equivalent combination. Work involves prolonged standing and a range of physical activities and lifting, as well as exposure to mechanical parts and, at times, chemicals, airborne particles, and extreme temperatures.

Requirements

High school diploma or GED; or a minimum of two years of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to communicate effectively and pleasantly with guests, vendors, and fellow associates.
Ability to perform mathematical calculations using American money and units of weight and volume.
Ability to use common-sense understanding to follow written or oral instructions and manage problems involving several concrete variables in standardized situations.
Meet the state minimum requirement to work with slicers or other Deli equipment and tools.
Valid State Food Handlers Permit.
Valid Driver’s License or State I.D. Card.
Ability to meet the physical demands of the position, including prolonged standing; walking; handling and reaching; climbing, balancing, stooping, kneeling, crouching, and crawling; and continuously lifting or moving up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.
Follow safety standards, use personal protective equipment when required, practice ergonomic and safe lifting techniques, understand chemical hazards and lockout/tag out procedures, and follow emergency protocols.

Nice To Haves

Hepatitis A vaccination, which is optionally provided by Yoke’s Pharmacy.

Responsibilities

Arrive for assigned shifts on time and regularly, communicate clearly, and demonstrate the physical ability and preparation needed to provide service and leadership.
Promote sales through guest conversations, product recommendations, and information about promotions, services, recipes, and products.
Perform managerial duties in the absence of the Deli Manager and Assistant Deli Manager, including inventory, sales, and other bookwork.
Merchandise existing and new products using size, shape, and color to support product presentation and sales.
Direct, coordinate, and participate in preparing, wrapping, serving, and packing Deli Department foods while maintaining fresh, quality products that meet company specifications.
Practice active managerial control of food safety, identify and prevent risks, train associates in food safety practices, check their work, and provide corrective action when needed.
Provide assigned in-service training to new personnel on guest service, food safety, Deli features and services, and the safe and proper operation of department equipment.
Encourage associates to use “This One’s On Us” cards and find ways to make guests happy.
Ensure department work follows local, state, federal, and company requirements concerning workplace safety, food handling, sanitation, housekeeping, and guest service.
Participate in the Deli Department accident reduction plan by monitoring equipment and drains, promptly cleaning spills, and following applicable safety, evacuation, robbery, sanitation, and storage procedures.
Supervise, coordinate, and evaluate associates’ activities on assigned shifts, personally or through secondary personnel.
Train associates, assign and direct work, address complaints, resolve problems, communicate effectively about associate matters, and enforce company policies.
Report accidents within 24 hours and follow company safety expectations.

Benefits

Employee Stock Ownership Plan (ESOP), 100% company paid.
DailyPay, an employee option to work and get paid today.
401(k) with company matching up to 4%, if elected.
Medical, dental, vision, and life insurance, including a no-deductible medical option.
Company-paid life insurance for full-time employees working 30 hours.
Voluntary insurance products.
Health Savings Account (HSA).
Paid holidays.
Vacation time.
Bereavement and jury duty pay.
Paid Sick & Safe Leave, earned at one hour for every 40 hours worked.
Paid Family & Medical Leave.
Employee Assistance Program (EAP).