Deli Lead

SpartanNash•Grand Rapids, MI

8d•Onsite

About The Position

The Deli Lead is responsible for leading day-to-day department operations in a retail store. The role ensures associates are trained, the department is fully staffed and operating to company standards, and department goals and key performance indicators are met. The Deli Lead supports the department manager with staffing, training, performance management, career development, scheduling, labor and payroll controls, department goals, and forecasts. The position oversees ordering and inventory maintenance, receiving and storage checks, stocking and production, product quality, freshness, and date-sensitive rotation. It also helps maintain a clean, attractive, and well-stocked department; communicates and executes weekly and period Flight Plans; and follows company food safety, safety, PPE, cleaning, and guest experience expectations. The role may be assigned tasks in other departments based on customer experience needs. The work takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions. The noise level is usually low to moderate. Travel requirements vary by assignment.

Requirements

High school graduate or equivalent (GED) required.
Strong written and verbal communication skills.
Bookkeeping skills.
Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
Strong leadership abilities and capability to work in a hands-on environment.
Good strategic planning and business acumen skills.
Good knowledge of retail store operations and knowledge of retail management systems.
Proficient in Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

0–2 years of retail experience preferred.
Suggestive selling and product knowledge preferred.
Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

Order and maintain department inventory, using inventory control procedures to ensure product freshness and quality.
Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored in appropriate areas.
Manage a team completing stocking, production, and other tasks to support product quality, production planning, accuracy, and date-sensitive rotation.
Ensure spoiled or damaged products are handled according to established guidelines.
Maintain familiarity with products carried in the department and throughout the store, and know applicable ad items, special prices, coupon deals, and sales and rewards program features.
Communicate and execute weekly and period Flight Plans to company expectations and timelines.
Use required tools and software to manage scheduling according to company policies, timelines, and forecasted guidelines.
Support the department manager with work schedules, labor control, overtime control, and department payroll expense.
Implement Our Winning Recipe and model company core values and competencies.
Support the department manager with staffing, training, performance management, and associate career development.
Support the department manager in developing and monitoring department goals and, as required, forecasts.
Attend and participate in daily huddles, manager meetings, and district- and company-level meetings, as required.
Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
Ensure food safety and safety guidelines and requirements are followed throughout the store, and take immediate corrective action when they are not.
Support the department manager in developing and implementing a plan to meet company goals and key performance indicators.
Follow PPE, safety, food safety, cleaning, and guest experience guidelines.
Perform tasks in other departments as assigned based on customer experience needs.
Perform additional responsibilities as assigned.