Deli Bakery Lead

Meijer•Kent, OH

About The Position

The Deli Bakery Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The role models exceptional customer experiences, supports department goals, and helps peers create effective strategies. The Lead communicates and assigns daily tasks, mentors and coaches team members, supports training and cross-training, and works with leadership on department scheduling. The position also supports product freshness, food safety, ordering and product presentation, store culture and inclusion, register and cash-handling operations, powered equipment operation, and period-end inventories as applicable. The Lead may also serve in a lead capacity in other store departments and may perform other duties as assigned or required.

Requirements

Passion for customer service and an engaging, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to lift, carry, push, and pull, and to bend and twist while handling product.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Experience executing plans.
Ability to positively influence and create a strong team environment.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, and provide peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team-member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food-safety standards and regulations and working safely in line with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and displaying products, where applicable.
Help create an environment that supports Meijer culture and values diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a Lead capacity in other store departments.
Perform other duties as assigned or required.