Deli Bakery Lead

Meijer•Maumee, OH

About The Position

The Deli Bakery Lead provides direction for the operations, processes, and conditions of the department. This role plans, guides, and empowers team members in day-to-day operations and models an exceptional customer experience. The Lead helps achieve department goals and works with peers to maintain a successful strategy. The position supports customer service and sales goals, team member training and development, food safety, product freshness, and department standards. It may also involve operating a register, handling cash, using powered equipment, participating in inventories, and serving in a Lead capacity in other store departments. Duties may include other tasks as assigned or required.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.
Creative thinking skills.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain department standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and product display, where applicable.
Help create an environment that supports Meijer culture and values diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a Lead capacity in other store departments.