Deli Lead

SpartanNash•Grand Rapids, MI

10d•Onsite

About The Position

The Deli Lead is responsible for leading the day-to-day operations of a retail store department. The role ensures associates are trained, the department is fully staffed, operations meet company standards, and department goals and key performance indicators are achieved. The Deli Lead supports the department manager with staffing, training, performance management, career development, scheduling, labor and overtime control, payroll expenses, department goals, and forecasts. The role oversees inventory ordering and control, checks received orders for quantity and quality, and ensures products are stored and handled appropriately. It leads stocking and production work, maintains product quality and freshness, and ensures date-sensitive rotation and handling of spoiled or damaged products. The Deli Lead helps maintain a clean, attractive, and well-stocked department, follows food safety and safety requirements, and supports a positive guest experience. The position may include tasks in other departments based on customer experience needs. The role requires a high school diploma or GED, strong communication and organizational skills, leadership ability, retail operations knowledge, and proficiency with Microsoft Office applications. The position takes place in a typical retail store environment with varied temperatures and exposure to outside weather conditions. Physical duties include frequent standing and walking, bending, stooping, twisting, and lifting up to 30 pounds frequently and 50 pounds occasionally. Travel requirements vary by assignment.

Requirements

High school graduate or equivalent GED required.
Strong written and verbal communication skills and bookkeeping skills.
Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
Strong leadership abilities and capability to work in a hands-on environment.
Good strategic planning and business acumen skills.
Good knowledge of retail store operations and knowledge of retail management systems.
Proficiency in Word, Excel, Outlook, and PowerPoint.
Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.

Nice To Haves

0–2 years of retail experience preferred.
Suggestive selling and product knowledge preferred.
Depending on company location, ability to communicate in Spanish is highly desirable.

Responsibilities

Lead day-to-day department operations and ensure staffing, associate training, company standards, goals, and key performance indicators are met.
Order and maintain department inventory using inventory control procedures to protect product freshness and quality.
Review and validate received orders for amount, quality, count or weight, and condition, and ensure products are stored appropriately.
Manage associates performing stocking, production, and other tasks; ensure product quality, production planning, accuracy, date-sensitive rotation, and proper handling of spoiled or damaged products.
Maintain familiarity with products carried in the department and throughout the store.
Know and communicate applicable ad items, special prices, coupon deals, and sales and rewards program features.
Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
Use required tools and software to manage scheduling according to company policies, timelines, and forecasted guidelines.
Support the department manager with work schedules, labor control, overtime control, and department payroll expenses.
Implement Our Winning Recipe and model company core values and competencies.
Support department staffing, training, performance management, and associate career development.
Support the development and monitoring of department goals and forecasts.
Attend and participate in daily huddles, manager meetings, and required district- and company-level meetings.
Maintain a clean, attractive, and well-stocked department using structure-of-the-day guidelines and Prime Time standards.
Ensure food safety and safety guidelines are followed throughout the store, and take immediate corrective action when they are not.
Follow PPE, safety, food safety, cleaning, and guest experience guidelines.
Support the department manager in developing and implementing plans to meet company goals and key performance indicators.
Perform tasks in other departments as needed to support customer experience.
Perform additional responsibilities as assigned.