Deli/Bakery Lead
About The Position
The Deli/Bakery Lead is responsible for leading day-to-day department operations in a retail store when the department manager is absent or as directed. The role helps ensure associates are trained, the department is fully staffed, operations meet company standards, and department goals and key performance indicators are achieved. The lead manages ordering and inventory, validates received orders, and oversees stocking, production, product rotation, freshness, quality, and handling of spoiled or damaged products. The role supports department staffing, training, performance management, scheduling, labor and payroll controls, forecasts, and goal monitoring. It also helps maintain an attractive, clean, and well-stocked department; executes company operating standards; and ensures food safety and safety requirements are followed throughout the store. The lead may be assigned work in other departments based on customer experience needs.
Requirements
- High school graduate or equivalent GED required.
- Strong written and verbal communication skills.
- Bookkeeping skills.
- Good organization, prioritization, decision-making, problem-solving, and conflict-management skills.
- Strong leadership abilities and capability to work in a hands-on environment.
- Strategic planning and business acumen skills.
- Knowledge of retail store operations and retail management systems.
- Proficiency in Word, Excel, Outlook, and PowerPoint.
- Ability to lift and/or move up to 30 pounds frequently and up to 50 pounds occasionally.
- Ability to stand and walk for extended periods and bend, stoop, twist, and turn frequently.
Nice To Haves
- 0–2 years of retail experience preferred.
- Suggestive selling and product knowledge preferred.
- Depending on company location, ability to communicate in Spanish is highly desirable.
Responsibilities
- Order and maintain department inventory, applying inventory control and markdown procedures to reduce known loss and ensure product freshness and quality.
- Review and validate received orders for amount, quality, count or weight, and condition; ensure products are stored appropriately.
- Lead a team completing stocking, production, and other tasks while maintaining product quality, production planning, accuracy, date-sensitive rotation, and proper handling of spoiled or damaged products.
- Maintain familiarity with department and store products, advertising items, special prices, coupon deals, and sales and rewards program features.
- Communicate and execute the weekly and period Flight Plan according to company expectations and timelines.
- Use required tools and software to manage scheduling in accordance with company policies, timelines, and forecasted guidelines.
- Support the department manager with work schedules, labor control, overtime control, and payroll expense management.
- Implement Our Winning Recipe and model company core values and competencies.
- Support department staffing, associate training, performance management, and career development.
- Support development and monitoring of department goals and forecasts.
- Attend and participate in daily huddles, manager meetings, and district- and company-level meetings as required.
- Maintain a clean, attractive, and well-stocked department by following structure-of-the-day guidelines and executing Prime Time standards.
- Ensure food safety and safety guidelines are followed throughout the store and take immediate corrective action when they are not.
- Support development and implementation of plans to meet company goals and key performance indicators.
- Follow PPE and safety guidelines, food safety and cleaning expectations, and guest experience guidelines.
- Perform tasks in other departments as assigned based on customer experience needs.
- Perform additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
