Lead Customer Service Representative
About The Position
The Lead Customer Service Representative delivers customer service and performs store operations, merchandising, financial control, staffing, security, and administrative duties. The role may supervise customer service representatives when the Store Assistant Manager is absent, help train employees, and provide direction for the store’s fast food service area. The position requires predictable onsite attendance and may involve irregular hours for job-related meetings. The job is part-time and based at Store 2743051 in Belle Vernon, Pennsylvania. Shift availability is flexible across days, evenings, overnights, and weekends. The listed hiring range is $16.50 to $17.00.
Requirements
- High school diploma or GED preferred.
- Retail sales experience preferred.
- Ability to work with the equipment, tools, and materials used in the position.
- Ability to work as scheduled and arrive on time.
- Ability to communicate information and ideas so others understand.
- Ability to perform the four basic arithmetic operations is preferred.
- Ability to perform the essential duties and physical functions of the job and work in the described conditions.
- Ability to work alone and with minimum direction and periodic supervision.
Nice To Haves
- High school diploma or GED.
- Retail sales experience.
- Ability to perform addition, subtraction, multiplication, and division.
Responsibilities
- Provide prompt, courteous, friendly, and attentive customer service; greet customers, thank them as they leave, and offer assistance or recommendations.
- Accurately ring up sales and handle cash, checks, and other payments.
- Operate fuel consoles, lottery machines, money order machines, and telecom transaction systems.
- Report to work on time and follow dress and appearance standards.
- Clean and maintain the store, equipment, and surrounding areas; inspect facilities and equipment for safety, cleanliness, and proper operation, and contact maintenance when repairs are needed.
- Complete merchandise ordering, receive and verify vendor deliveries, maintain and rotate stock, and place advertising and pricing signage.
- Help control merchandise, cash shortages, selling expenses, inventory levels, and shift audits.
- Monitor shift sales and cash-handling procedures, complete daily close-out functions, and notify the Store Manager of sales, cash, inventory, or operating discrepancies.
- Follow company or brand guidelines for product breakage and spoilage.
- Supervise customer service representatives when the Store Assistant Manager is absent; help coach, train, and counsel employees and provide performance feedback.
- Monitor customer traffic and adjust employee duties or assignments as operational or disciplinary needs require.
- May direct management of the store’s fast food service area and change gasoline prices according to the store’s pricing strategy.
- Report incidents and potential unsafe, unlawful, or unethical conduct to the Store Manager.
- Perform shift-change duties, including counting cash drawers, recording employee purchases, and completing shift reports; ensure accurate employee timekeeping records.
- May inventory supplies and equipment; attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.
- Maintain regular and predictable onsite attendance.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
