Lead Customer Service Representative

Circle K Stores•North Olmsted, OH

12d•Onsite

About The Position

The Lead Customer Service Representative provides customer service and helps maintain store operations, including sales, facility upkeep, merchandising, cash and inventory controls, staffing support, security reporting, and administrative duties. The role may supervise customer service representatives when the Store Assistant Manager is absent, coach and train new employees, and help coordinate assignments based on customer traffic and operational needs. The position requires regular, predictable onsite attendance and may involve irregular hours for job-related meetings. The listed hiring range is $15.50 to $16.00 per hour.

Requirements

High school diploma or GED preferred.
Retail sales experience preferred.
Ability to work with the equipment, tools, and materials required for the job.
Ability to work as scheduled and arrive on time.
Ability to communicate information and ideas so others understand.
Ability to perform addition, subtraction, multiplication, and division preferred.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Availability for evening shifts and weekdays and weekends, as stated in the posting.

Nice To Haves

High school diploma or GED.
Experience in retail sales.
Ability to perform the four basic arithmetic operations.

Responsibilities

Provide prompt, courteous, friendly, and attentive customer service; greet customers, offer assistance or recommendations, and thank customers as they leave.
Accurately ring up sales and handle cash, checks, and other forms of payment.
Operate store equipment and services, including the fuel console, lottery machines, money order machine, and telecom transactions.
Report to work on time and follow the dress and appearance code.
Clean and maintain the store, equipment, and surrounding areas to company or brand standards; inspect facilities and equipment and contact maintenance when repairs are needed.
Complete merchandise ordering, receive and verify deliveries, maintain stock, rotate products, and place advertising and pricing signage.
Control merchandise, cash shortages, and other selling expenses; assist with inventory levels and shift audits.
Monitor shift sales and cash-handling procedures, complete daily close-out functions, report discrepancies to the Store Manager, verify vendor deliveries when applicable, and follow product breakage or spoilage guidelines.
Supervise customer service representatives when the Store Assistant Manager is absent; help coach, train, counsel, and provide performance feedback to employees.
Monitor customer traffic and adjust employee duties or schedules as needed to reduce waiting time and meet operational or discipline needs.
May provide direction for the store's fast food service area and change gasoline prices according to the store's pricing strategy.
Report incidents and potential unsafe, unlawful, or unethical conduct to the Store Manager.
Perform shift-change duties, including cash drawer counts, recording employee purchases, and completing shift reports; ensure accurate employee timekeeping records.
May inventory supplies and equipment; attend job-related meetings, complete daily store reports, and perform other duties assigned by the Store Manager.