Lead Customer Service Representative

Circle K • Charlotte, NC

10d • Onsite

About The Position

The Lead Customer Service Representative provides friendly, fast customer service in a fast-paced retail store. The role includes greeting customers, operating the register, cashiering, making purchase suggestions, and sometimes working with the store’s food program. The representative works across different areas of the store, inside and outside, to maintain store appearance and service standards, and provides regular and predictable onsite attendance. The position also offers entry-level management experience through regularly leading shifts and supervising employees.

Requirements

• Ability to sell products and provide excellent customer care.
• Strong communication skills and a friendly approach to customer conversations.
• Ability to work at a quick pace while contributing to a positive environment.
• Ability to work as part of a team to accomplish daily goals.
• Problem-solving ability, quick thinking, and willingness to offer suggestions.
• Ability to lead a team and provide entry-level employee supervision.
• Ability to stand and/or walk for up to 8 hours.
• Ability to lift and/or carry up to 30 pounds from ground to overhead for up to 30 minutes in a shift, and occasionally lift and/or carry up to 60 pounds from ground to waist level.
• Ability to push or pull with the arms using up to 20 pounds of force.
• Ability to bend at the waist, with some twisting, for up to one hour per shift.
• Ability to grasp, reach, and manipulate objects with hands, with eye-hand coordination; may need to climb a ladder to store or retrieve materials or place and remove signs.

Nice To Haves

• Retail and customer service experience.
• Entry-level management experience.
• Sales associate or cashiering experience.
• High school diploma or equivalent.
• Motivation to advance in a career.
• Willingness to learn and have fun.

Responsibilities

• Greet customers and provide fast, friendly customer service.
• Operate the register, cashier, and make purchase suggestions.
• Sometimes work with the store’s food program.
• Lead shifts on a regular basis and supervise employees at an entry level.
• Work in different areas inside and outside the store to maintain store appearance and standards.
• Work with the team to accomplish daily tasks.
• Provide regular and predictable onsite attendance.

Benefits

• Medical, vision, dental, and life insurance; short- and long-term disability coverage.
• Flexible schedules.
• Weekly pay.
• Fast career opportunities.
• Paid comprehensive training.
• 401(k) with a competitive company match.
• Flexible spending and health savings accounts.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed